southdownsinsurance.co.uk

4.4
4.4 Based on 680 reviews

Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insur...

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Average Rating

4.4

/
5

680 Reviews

5 Star
79%
4 Star
6%
3 Star
1%
2 Star
1%
1 Star
12%

Filtered Reviews

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Review Time

Eadwulf Smith
Fantastic customer service

Fantastic customer service, operator was clear and informative, he explained the different levels of cover and made the whole process of taking out a new policy an extremely smooth transaction.

5
Date of experience: Feb 19, 2024
Fred
Efficient staff

Once I got connected to advisor the service was great. The help and advice around options were very clear. A knowledgeable and helpful staff member which is why I renew with South downs rather than search comparison sites

4
Date of experience: Feb 17, 2024
Manuel Bell
both outward and inward flights delayed and diverted still claim unsuccessful

both outward and inward international flights delayed. had to book another departure flight on the spot. return flight landed on luton instead of gatwick. had to get another taxi. couldnt get to hotel due to wrong airport and bad weather. declined all claims. now I dont know what do they cover. read fine prints. only if its 12 hr delay they give you £12.

1
Date of experience: Feb 14, 2024
Hard_Monkey
Professional approach

Professional approach, helpful and polite.

5
Date of experience: Feb 14, 2024
Zach Flores
very helpfull

5
Date of experience: Feb 13, 2024
Madonna Brown
Fantastic service Travel Insurance

When I took out my travel policy I had made a mistake on the name. I called Southdown who fixed the problem in minutes. On my return my flight was delayed 26 hours. I opened a claim with them and within a week and had received my payment as per the policy. I cannot recommend them enough and will absolutely be using them as my go to insurer going forwards.

5
Date of experience: Feb 12, 2024
Helen Barnes
Easy and straightforward to renew my…

Easy and straightforward to renew my annual travel policy.The advisor dealt with my request in efficiently.Do not have to wait long in a call queue

5
Date of experience: Feb 12, 2024
David
Lady on the phone was super helpful and…

Lady on the phone was super helpful and very polite. Got a super priced policy

5
Date of experience: Feb 09, 2024
RW76
Email correspondence

Email correspondence, very prompt and professional.

5
Date of experience: Feb 09, 2024
Belinda Rogers
I was connected to a real person.What joy!

I was connected to a real person very easily -- which is massively appreciated. He was very friendly and efficient. The whole transaction was smooth, easy and unstressful. I must emphasise how important it is as a customer to feel empowered in the transaction, by being able to engage with a human being instead of a chat bot or other totally frustrating platform.

5
Date of experience: Feb 08, 2024

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Business Details

  • Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.

    We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.

    Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more

  • email jane.bason@southdownsinsurance.co.uk
  • call 01903255659
  • language https://www.southdownsinsurance.co.uk

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