Review Time
both outward and inward international flights delayed. had to book another departure flight on the spot. return flight landed on luton instead of gatwick. had to get another taxi. couldnt get to hotel due to wrong airport and bad weather. declined all claims. now I dont know what do they cover. read fine prints. only if its 12 hr delay they give you £12.
When I took out my travel policy I had made a mistake on the name. I called Southdown who fixed the problem in minutes. On my return my flight was delayed 26 hours. I opened a claim with them and within a week and had received my payment as per the policy. I cannot recommend them enough and will absolutely be using them as my go to insurer going forwards.
I was connected to a real person very easily -- which is massively appreciated. He was very friendly and efficient. The whole transaction was smooth, easy and unstressful. I must emphasise how important it is as a customer to feel empowered in the transaction, by being able to engage with a human being instead of a chat bot or other totally frustrating platform.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
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