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southdownsinsurance.co.uk

southdownsinsurance.co.uk

4.4
4.4 Based on 680 reviews

Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insur...

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Average Rating

4.4

/
5

680 Reviews

5 Star
79%
4 Star
6%
3 Star
1%
2 Star
1%
1 Star
12%
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Review Time

Bramwell
The call handler was very thorough and…

The call handler was very thorough and helpful with responding to my questions. A good customer experience

5
Date of experience: Apr 09, 2024
Erin Fisher
An awful experience.

I am two years into trying to get my claim done and the experience has been awful. Not only has it taken so long but the communication, when I get a reply, has shown a lack of care taken on their part to read evidence and explanation given. I wouldn't trust this company or be using them again. They will find any reason not to pay out including making things up.

1
Date of experience: Apr 05, 2024
Katrina Turner
Warning - South downs use 1 star rated AXA insurance

Warning - these lot use AXA insurance who are rated 1 star. Anyone can sell travel insurance. It matters when you pay out. AXA insurance do everything in their power not to pay your claim. I had to cancel my trip I booked over a year ago. My GP advised me not to travel and I made a claim. My GP letter wasn't good enough so these lot asked for a 12 page form to be filled in by the GP.I paid and got them to complete it, for AXa to say they want my entire medical history. I have asked the GP to provide this but it seems that AXA will go out their way to find something so they don't have to pay out. Don't trust South downs as they are a front for AXa who ultimately are the ones who deal with your claim

1
Date of experience: Apr 05, 2024
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Hunter W.
Very good cover & easy to use site

Very good cover, an easy website to use, no fuss, short sweet, and to the point.

5
Date of experience: Apr 04, 2024
Merlin Long
Easy Application

Applying for the policy on line was easy and quick.

5
Date of experience: Apr 04, 2024
RB
Renewal

Called and got my renewal very fast efficient and great price

5
Date of experience: Apr 03, 2024
Ollie Coleman
always good offers and helpful

always good offers and helpful, and I claimed and it went well so trust them and will use them again.

5
Date of experience: Apr 03, 2024
Demi Brooks
Everything explained super clearly

Everything explained super clearly, customer representative was really helpful and polite, helped resolved my questions quickly and efficiently. Thanks so much :)

5
Date of experience: Apr 01, 2024
Rudy R.
Customer loyalty rewarded

Easy to contact by phone, really helpful staff and great pricing for customer loyalty.

5
Date of experience: Mar 28, 2024
Becki Patterson
Holiday Insurance sale

The agent, Dan dealing with my query and then arranging the insurance was very helpful, clear, friendly and efficient.

5
Date of experience: Mar 25, 2024
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Business Details

  • Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.

    We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.

    Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more

  • email jane.bason@southdownsinsurance.co.uk
  • call 01903255659
  • language https://www.southdownsinsurance.co.uk

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