Review Time
I have been using Southdowns for my travel insurance cover for the last two years now. Whilst I haven't claimed and hope I never need to, when I have contacted them, it's been an efficient and easy process. Calls answered very quickly and dealt with in a professional manner. I recently called to ask about adding an optional extra to my policy, which they accommodated even though I am three months into an existing policy - they made an exception. Great customer service.
I had a dreadful experience trying to make a claim on my travel policy. I had a traumatic medical emergency whilst away on holiday which forced me to miss my return travel due to being hospitalised. I submitted all of the documentation as requested in the portal almost 2 months ago, called up and chased only to be asked for information already given. The handler did not seem to be familiar with standard NHS documents and kept accusing me of not having the right document, in a cold and snarky manner - I cannot fathom seeing what had happened to me and behaving in this way. I sent them all the information by email yet again and submitted a complaint a week ago - both have been ignored so far.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
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