Review Time
I used to think StarFrit was a cheaper brand of products, not any more! I have the Spiralizer as well as I just purchased the starfrit Elecrtic Chopper…I wouldn’t be without it! I love it for eggs for egg salad as well as tuna, salmon etc. Chops my walnuts for cakes also
I am not happy with customer service recently and after numerous emails back and forth they have concluded that even though they sent me the wrong pan to replace my frying pan and said they made an exception for me because my original frying pan was no longer covered by the warranty, that they will not send me the right frying pan. My original frying pan that was warped was a heritage Artisan Frying pan that had a lifetime warranty against warping. I still have the original packaging from this frying pan that clearly states “lifetime warranty against warping” and I sent them a picture showing this so for them to say that it was no longer covered under warranty is false advertising. They then said that where a product is DISCONTINUED or OUT OF STOCK, they (customer service) will replace with an equivalent item in material and size that is as close as possible to the original item, at the discretion of customer service. The Rock by starfrit "one pot" that they sent me is nothing like the FRYING pan I had that WARPED under WARRANTY. The Rock One Pot has deep sides for stirring and is useless for sliding eggs onto a plate because it is not curved like a frying pan. I asked them to replace my FRYING pan with another frying pan and I would send the other one back to them at their expense and they refused to do this. Their website shows The Rock Classic 12.5" (32cm) Fry Pan with no lid and with a helper handle which is similar to what I had and they said as a goodwill gesture they would give me a special promo code of 30% discount to purchase a different pan so why can they not send that to me as my WARRANTY replacement?? All I wanted was a warranty replacement frying pan that I can fry eggs in, similar to what I had before. I do not think that is too much to ask for. This is a multi billion dollar company that does not care about honoring their warranty with a like for like replacement. I would give them zero stars if I could.
We replaced our starfrit rock electric fry pan after 3 1/2years with a new one. This one is terrible! Starting peeling and pieces od the coating started falling off. Sent pics and date of purchase to starfrit customer service and after 3 days we were told that we obviously used metal utensils and cleaned it with abrasive pads. Don't know how the first one lasted so long. We used it with no problem. We know how to use and clean appliances like that! But they did offer us 30% off a new one! Why would I bother.
I recently purchased the Starfrit Air Fryer Convection Oven. I am of course just getting accustomed to it. But l was wondering is there any where, be it online or perhaps in a bookstore that you can purchase a cook book for this unit. I fine the cooking instructions in the booklet rather vague. Sincerely Jean BeckettDakotasgramma@ hotmail.com
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