Review Time
The main purpose for my Stressless Rhino is comfort, and this it does well.
However, there are 2 major design faults:
*Swivel mechanism*: this is as cheep as it gets, even for the cheapest recliners. A cheap lazy Susan rotating mechanism is better than that plastic mould ring with 8 clips. Until I lined the base with brush seal, it left marks on my hardwood flooring when moving it for vacuuming or mopping. Once on, the resistance of the swivel mechanism was greater than the resistance of the brush seal.
*Head rest*: unless your comfortable with the head rest at its lowest possible level, you find yourself constantly adjusting it. This is really hard to do while seated. The slightest downward pressure lowers the headrest.
Perhaps the designers don't get paid enough to realise the bearings are needed for the swivel base instead of the headrest.
The main purpose for my Stressless Rhino is comfort, and this it does well.However, there are 2 major design faults:*Swivel mechanism*: this is as cheep as it gets, even for the cheapest recliners. A cheap lazy Susan rotating mechanism is better than that plastic mould ring with 8 clips. Until I lined the base with brush seal, it left marks on my hardwood flooring when moving it for vacuuming or mopping. Once on, the resistance of the swivel mechanism was greater than the resistance of the brush seal. *Head rest*: unless your comfortable with the head rest at its lowest possible level, you find yourself constantly adjusting it. This is really hard to do while seated. The slightest downward pressure lowers the headrest.Perhaps the designers don't get paid enough to realise the bearings are needed for the swivel base instead of the headrest.
Chair swivel wore-out while in warranty period. Been trying for more than a month to get a warranty replacement part. The chair is unusable and now I had to order a replacement part, which was hard to find, for $200 out-of-pocket and install it myself. Wasted a lot of time and money
The chair and the dealer are great. Unfortunately, Stressless doesn't care about customer service or replacing a defective chair in a timely manner. Their response to my email was that it's the responsibility of the dealer to handle problems. Per the dealer, there isn't even tracking on the shipment of a replacement. Meanwhile I'm sitting in a $130 chair from Amazon.
We bought a the Mayfair in 1992 and have loved every second of use. It is still in use today with no mechanical issues whatsoever over the past 33 years. The leather on the left arm and front left side of the seat does show wear, but that is due to one of our dogs constantly licking while we were away. The rest of the chair looks like new.When we bought a winter home in FL 8 years ago we cheaped out and bought two knockoffs. Most people wouldn't spot the difference between those and the Stressless but there is a world of difference in both comfort and quality. So much so that we finally smartened up and bought two more Stressless Mayfairs. Yes, they are expensive, but we are in our mid sixties now and we can afford it, so we're done with the discomfort and know these will last the rest of our lives.
Purchased the Aurora sofa and ottoman 1/2021 and in just over a year the seat on my side became depressed and uncomfortable. I am 6'1" 190lbs and I really expected that a sofa that costs $4,495.00 would hold up better. I have a hundred dollar computer chair that has been better than that.
The durability of this furniture is not there for the price. I paid $7000 for a Stressless Jazz chair. This is a unique piece of art, in a way, and a beautiful chair. It replaced a 22 year old leather swivel recliner that I still have. After 11 years springs within the seat cushion broke causing the cushion to collapse completely. Stressless has no replacement cushions for the discontinued model, and no repair options. The matter of fact response was that they couldn't help me. Very poor.
I tried out all the chairs, even sitting for over an hour in a chair at the dealer. Several of my friends love their chair. After paying a small fortune ordering a chair it arrived and for 3 years has been a great disappointment. It is very low to the ground, deeply angled so difficult to get out of. No positioning of the footstool that is a separate piece gets it at a comfortable level or angle. I have tried putting firm pillows on it, on my chair seat, behind me. Nothing seems to work.I would love to get a recliner and be comfortable yet again, I just need to sell this worthless chair to do so
I bought the Stressless Buckingham loveseat 7 months ago. I have never had back problems in my 60 years, but NO lumbar support in the loveseat has caused bad back pain. I now use a lumbar pillow and am much more comfortable. $3000 for a poorly designed, badly named (Stressless??) loveseat.
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