Review Time
Beautifully made knives that perform amazingly. I'd previously used some from a well known hight street kitchen supplier, and although they weren't terrible, they're not a patch on Wusthof. Add to that the amazing customer service / warranty (I had an issue with a knife that was caused by human error but Wusthof replaced it immediately) and you really shouldn't buy anything else!
Beautifully made knives that perform amazingly. I'd previously used some from a well known hight street kitchen supplier, and although they weren't terrible, they're not a patch on Wusthof. Add to that the amazing customer service / warranty (I had an issue with a knife that was caused by human error but Wusthof replaced it immediately) and you really shouldn't buy anything else!
This a truly great company. The handle on the kitchen knife I bought around twenty years had cracked and was completely broken. Much to my surprise when I asked Wusthof if it could be repaired they gathered all the facts from me asking for photos and the history of the knife from date of purchase and then told me they would send me a brand new replacement!! Incidentally, the knife blade is made from top quality steel. It sharpens beautifully and there are no notches or roughness on the blade. A knife of the quality is not cheap but it is certainly worth the price. I can strongly recommend Wusthof.
I've had three Wusthof knives for around twenty years, and recently noticed that the bread knife had a cracked handle. I contacted Wusthof on the 2nd January enquiring about a warranty claim or otherwise for repair options, and after being sent the relevant form, I was approved for a warranty replacement, received by post on the 12th January. I'd like to thank Amy at Wusthof for her help.Perhaps more important than the quality of service is the excellent quality of the knives. These are knives to last a lifetime, supported by a lifetime warranty.Realistically, I think any knife of this price should be this good, however backing it with such good service twenty years later is remarkable.
Contacted Wüsthof to enquire about repairing my trusted classic chef knife. The handle had split after over 10 years of immaculate use. The knife is an extension of my hand when cooking. As it’s my favourite knife in my Wüsthof collection and the blade is still as good as the day I brought it. I thought a handle repair maybe possible. Instead Amy and the incredible team at Wüsthof UK, are sending a replacement. I didn’t imagine I’d get that response, but thrilled with the outcome. I’m glad I invested in a quality company all those years ago. Wüsthof is and will be my knife choice for life.
I ordered an item on the 3rd of January.It still hasn’t been delivered 21 days laterCustomer service has been useless (Amy Tan) days between replies, no update that I can’t see myself on the delivery service. Not sure of what the point of her service isI’ve repeatedly asked for a new item or a refund, which keeps getting ignored.
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Wüsthof is a renowned brand with a rich heritage in crafting exceptional knives since 1814. Located in Solingen, Germany, known as the "City of Blades," Wüsthof is owned by the seventh generation of the Wüsthof family. The brand's state-of-the-art manufacturing facility combines traditional skills and techniques with modern production methods to create a range of knife collections and cooking utensils. Wüsthof's iconic Classic collection, crafted through over 40 meticulous manufacturing steps, has become a symbol of precision and quality, earning the loyalty of chefs worldwide.
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