Review Time
I ordered a pair of earrings and they were shipped promptly, arriving in excellent condition. The quality is impressive and they match my expectations based on the photos and reviews. They're adorable, and I'm now watching a sold-out design!
Honestly, it's been a great experience. I've built a nice collection over the past year and love the items. After purchasing several pieces on Black Friday, I contacted the support team with a query about my order. They responded within 24 hours with a friendly email. Not only did they answer my question, but they also replaced another item for me, which was truly amazing! I’m already planning my next addition to the collection and eagerly awaiting the next limited release. Thanks to the team, I'm proud to be part of this community! <3
I was really looking forward to supporting this brand, but my experience with customer service has been one of the worst I’ve had in a while. After placing my order, I quickly reached out to fix an address error, but only received an automated response. When I finally got a reply, it was condescending and unhelpful. To make matters worse, the courier confirmed they delivered my package to the wrong address and ignored my correction request. The brand refused to take responsibility and insisted it wasn't 'lost in transit,' only offering a refund if the package returned—which is highly unlikely. Their narrative about being a small business feels misleading given their resources. They ignored multiple follow-ups and even deleted my comments on social media. I eventually had to dispute the charge with my bank to get my money back. It's unfortunate because the products are appealing, but the service is incredibly disappointing.
I encountered an issue with my order. I reached out to customer service and received an immediate response from a real person, not a bot! They resolved my issue right away. The product was also of high quality and beautifully packaged!
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Jewelry and accessories designed in NYC by Yuliya Veligurskaya, inspired by everyday objects and crumbs of shared memories. Guaranteed to turn some heads, our accessories are made for those who want to wear something expressive and out of the ordinary. Every piece is a statement piece! :-)
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