Review Time
Never would recommend a Subaru no matter what kind. My computer screen has a laminate protector on inside. For what reason who knows so they know it can start bubbling and start acting like your pushing screen making everything go haywire. You know like putting screen protector on phone and it has bubbling in it. We'll these idiot put on inside to take advantage of you. Just made last payment yesterday. Only has 47000 miles on it. They want over a 1,400.00 to replace a piece of plastic. Be smart
I bought a 2019 Subaru Forester, and have 130k or 81000 miles on it in 2025. I have found the maintanance costs more than what I expected. This included, brakes and rotors, 1000$ twice covered once under warranty, AC broke still not resolved but 1000$ so far, windshield 400$ to me, insurance paid 1500$, took rust protection for 10 yrs but Subaru refused to honour the plan, so 2000$ so far, Subaru said it was a different kind of rust to the rust plan, mirror motor broke 800$, the temp control bivalve broke but was covered under warranty 1500$, the bumper chrome fell off 300$ but covered under warranty, muffler heating guard rusted 80$, I like the visibility and the comfort of the Forester and the Service has been exceptional, it handles well in winter, Subaru Canada have been easy to deal with. However I am leaning toward Toyota or Honda for my next purchase.
BEWARE GILLMAN SUBARU: They botched my 30K mile transmission maintenance service by leaving the fill and drain plug loose causing a leak. Fathom that. I was left with a mess and $170. out-of-pocket for the diagnosis and repair. For over a month I have tried to get Gillman to reimburse me, but they do not even bother to return my calls. I contacted the national service line with no luck. I finally went to the Gillman Subaru dealership weeks ago. The service representative, Marissa Carreon, said the service manager told her to inform me that “the check was in the mail”. I received reimbursement after six weeks of having my telephone calls and emails ignored. It was sent to the wrong address to boot.
DO NOT BUY A SUBARU!Our 2025 car has been in the shop over 4 months of the 6 months of ownership! Well beyond the Magnuson Moss Warranty Act and All States Lemon Laws. Currently writing this review stranded across the country for over 4 months now!130+ days out of service *(the last dealership had our car for over 3 months claiming to be ‘fixing’ the car). Over 36 MAJOR mechanical and safety defects. 15 repair attempts. Hundreds of pictures and videos as evidence to the malfunctioning. Invoices from 3rd party repair centers showing the mechanical defects.And Subaru does nothing. No calls. No replies to emails. Nothing. Literally broken down and stranded across the country for months in the shop and these scam artists do nothing to help once they get your money of over 50k for these junk cars! And if you post a bad review or comment on social media (Instagram, Facebook, etc.), Subaru will delete your comment and block you so they can scam more people and hide facts and truth!We bought a BRAND NEW 2025 Subaru Outback Wilderness in 2024. In less than 300 miles, the car STARTED LEAKING GAS! Within 1 month of ownership the car began with literally DOZENS of electronics issues, transmission issues, engine issues, and more. The car has left us STRANDED across the country 5 times now as dealerships across the country cannot fix the car because Subaru of America will not authorize the repairs to fix the car in any of its problems. Ask yourself why they would not repair a car that is brand new and pouring out gasoline or the heat and a/c doesn’t work!? Or why not fix the slipping transmission!? The dealerships are as crooked and corrupt as the manufacturer. Forging documents, Falsifying business records, failing to complete repairs and more. These dealerships are so incompetent- they do not even know how to change oil or rotate tires (Formal cases have been open with Attorney Generals in multiple states due to fraud and negligence).We are now again pursuing lemon law as Subaru of America forged documents and paperwork to falsify records so they would not have to buy-back the car… even though it has been in their possession for the last 3+ MONTHS!Take pictures and videos of everything! Print and save your emails! Record all calls (esp) Subaru Customer Advocacy as we have because they are synonymous with forgery and fraud to escape liability.Look up your local state lemon laws to protect yourself. Contact your state attorney general. Call the BBB. Contact the FTC. Contact the NHTSA (National Highway Traffic Safety Administration). Protect yourself from these criminals and avoid these cars and manufacturer at all cost. Empower yourself to be protected and educated.Do your research and notice how many lemon law claims, TSB (trouble service bulletins), manufacturer defects, recalls, mechanical defects, and more are present with these Subaru’s. If you are looking for reviews before buying! READ how many hundreds of reviews are negative about this manufacturer- and AVOID SUBARU AT ALL COSTS!
I have a 2020 Subaru ascent. I have had nothing but brake problems with this car since it was brand new at 37,000 miles. I had to take the car back because the car felt like it wasn’t going to stop when you hit the brakes at highway speeds. The vibration was unbearable so I took it to the Subaru garage because they knew they had a problem with this since with the rotors and brake pads being under sized for that large vehicle. They went ahead and turn the rotors and put all new pads on it , but by about 60,000 miles. The problem was back. I took my car into the shop. They replaced all the rotors and all the brake pads all the way around the car and said that would fix the problem but charge me $1300 for the repair at a Subaru garage. I recently received a letter stating that there is a recall on the brake issue campaign going on for all ascent models starting from 2019 through I believe 2023 that guaranteed if you were experiencing these problems they would go ahead and upgrade your brakes at no charge under warranty up to 6 months from the letter date or up to 150,000 miles, or if you had this repair done submit your receipt ,bank payment statements and the invoice of the repair that you paid they would reimburse you. I said great. They finally realize that they have a major problem and went ahead yesterday and submitted a claim with everything they requested it only took them 24 hours to reject my claim because the invoice from Sheehy Subaru in Fredericksburg VA did not state that my car was making vibrations and other noises associated with the brakes that they were not going to honor the warranty and reimburse me. All I have to say is it would be a lot easier to reimburse me by $1300 then to lose a loyal customer that owns two Subaru right now .I think it’s time to go to Honda or Toyota . I am very disappointed in Subaru . I thought their customers actually mattered. Think twice before you buy a Subaru ascent because the brakes are atrocious on it.
I have a 2021 Ascent that I bought in June of 2023. It has already needed two transmission replacements, brake system replacement, and now needs the entire engine replaced. The subaru dealership says it's because my last oil change was 20k + miles ago, however, my brother is a subaru mechanic and replaced my oil just prior to the vehicle hitting 60k. (The sticker was simply the last time it was brought to a facility to be replaced.) My mechanic brother bought the parts himself and did the work so I don't have the receipt for it. He just forgot to remove the sticker. All I have is a PayPal payment made to him on 11/4/24. The dealership I brought my car to said that since it's barely past $60k miles, that I can call Corporate and they will do a goodwill repair at no cost to me. However, Corporate refuses to replace the engine because the receipt I have access to, isn't an itemized record of the work done on my specific vehicle. I would understand this if it wasnt for the fact that my brother, as a Subaru Dealership mechanic, has personally replaced a blown engine that was not only out of warranty (past 6 years/60k miles) but had modified parts installed (voids warranty altogether) under Subaru's goodwill repair policy. Other Subaru mechanics at his dealership have had to do the same despite the fact that they specifically told Subaru it shouldn't be covered. So here I am... a single mom with 4 kids, hearing over the phone that they will only cover $3500 on a $10,000 engine (not including labor). My vehicle is a lemon! 2 transmissions, brake system, and now an engine replacement and I have only owned it for 1.5 years. I am done with Subaru altogether if this is how they're doing business. It's not fair that other people get replacements under waaayyy worse circumstances than what I have. I have access to records that can prove what has been stated and I will be sure to share them with my lawyer.Looks like I'm buying a Suburban!
The two last Subarus I bought new have had CVT's go out before 50,000 miles. The last one a 2019 Subaru outback has been a lemom. Three batteries, fuel pump recall, terrible navigation system prompting a class action suit, etc. I was advised to take it to the dealer for a DCM check that causes battey drain. The parts were so faulty they warranty them for 100,000 miles. The dealer said it would be $199 to check it. Subau advocacy promises and lies. Below is just a small example. I hope you are well. I'm sorry that I would not have your service records to provide. My recommendation would be to request your service records from each respective Subaru retailer. I will be following up with you on Wednesday, 12/18. Have a nice weekend.I hope you are well. I am following up as promised however, the lemon law review is taking longer than anticipated. My apologies for the delay and I would be happy to follow up with you again on Monday, 12/23. Have a nice evening.I am writing to follow up as promised. As I stated in my previous email, the review is taking longer than anticipated. Due to the holiday, I will follow up with you again on 12/31. My apologies for the delay. Happy Holidays! DON'T BUY SUBARU. You may get a good one if they make one. The CVT's before 2019 were so bad that they had to extend the warranty till 100,000 miles. They replaced fault DCM's with defaulty ones. The navigation systems are terrible and they changed companies from Tom Tom to who knows what.
Disappointed and Frustrated: Seeking Resolution from Subaru of OntarioI’m reaching out to share my extremely frustrating experience with Subaru of Ontario, hoping this review will finally lead to a resolution of my ongoing issue. My 2019 Subaru Crosstrek has had multiple problems with the dashboard lights turning on, and it has been nothing short of a nightmare to get it fixed.Initially, I was told by Subaru of Ontario that my car was out of warranty. After visiting a local mechanic, I was advised to contact the dealership again. This time, when I spoke to a sales rep, I was informed that my car actually had an extended warranty, which wasn’t communicated to me initially. I had my car towed in for repairs, and it stayed at the dealership for over a month.When I picked it up, I barely drove two blocks before the same dashboard lights came back on. After taking it back to the dealership, I was given a rental, but when the issue persisted and I got my car back, the rental was taken away, and no new rental was offered when I brought the car in again. To make matters worse, I ended up spending around $3,000 renting a car out of pocket while my car was still at Subaru.Throughout this process, I was repeatedly asked for service receipts, even though all my maintenance had been done on time at my uncle’s shop. The ordeal lasted over a year, with me reaching out to Subaru of America for support, but I received no meaningful help. At one point, the service manager even threatened to put a lien on my car if I didn’t pick it up, which was completely unfair given the circumstances.At this point, I have made the difficult decision to stop paying my monthly payments of $480 for a car I’m unable to rely on, after more than a year of trying to get Subaru of Ontario to properly address my concerns.It has now been over a year, and my car is still not fixed. The lack of communication, poor customer service, and complete failure to resolve this issue has been unacceptable. I am incredibly disappointed in Subaru of Ontario and feel that they have shown no regard for my time, money, or frustration.
I had bought a set of 4 tires from a Subaru dealership in north Texas. My daughter ended up on the side of the road with a flat tire. Luckily she was assisted by a tollway workerto put her donut tire on the car. She drove three hours home on the donut. We went to a Subaru dealership in South Texas to repair/replace the tire as needed. Well...even though Subaru dealerships are connected for pretty much any other form of maintenance or part history, they're not connected on tires. So they replaced the tire. Since they had no connection to the other dealership, this tire was replaced without interacting with NATIONSAFE, the apparent tire warranty company. Even though this was a coverable event, NATIONSAFE denied the coverage because they weren't notified of the event prior to.As it stands now, I would avoid buying any tires from Subaru if you expect the warranty to be supported.I'd be glad to update this review if the problem is resolved. This tire should easily have been covered by warranty.
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