Review Time
I purchased the use Subaru, 2014 XV Cross Truck hybrid July 30, 2023 in October this year. The vehicle started having issues where all the Services lights would come on every morning. When you start the vehicle. There were five Lights most stains, and every now and then Six Lights. I took it to Subaru, Tucson, Arizona, where I was residing at the time. They did their inspection and told me that the hybrid motor needed to be replaced at a cost of $7800 I explained to them that I had a Car shield extended warranty coverage, and to please bring it to their attention. Carshield misinterpreted the freeze frame data. and interpreted a reading of milliseconds for mileage, and stated that the occurrence happened prior to me, owning the vehicle based on the freeze frame data. I told Subaru Tucson Arizona to try to battle with Car shield and explain to them. They’re misinterpreting the data. They refused to follow up with. Carshield returned my vehicle to me and said they were sorry. After taking it back to Subaru, Tucson, four times. Between the end of October, and the middle of November 2023. There was nothing they could or would do for me. by December that year I canceled my policy with Carshield and they’re worthless coverage. Canceled the policy that I’ve already had for three years on my wife’s car and canceled my six month policy. I had on the Subaru. When I move back to Texas, I brought the vehicle to Subaru. edinburg. They looked at my vehicle and came up with the same determination that the hybrid motor had to be replaced with a discounted price of $6500 the dealership here in Texas. The first time had my car for five weeks and didn’t 100%. Tell me what needed to be fixed because they really weren’t sure. The second time I brought it in. They had it for a week and told me about the same issue would have to be replaced that the Price I mentioned above. I tried to get the service manager to work with Subaru America and try to find a way to reduce the cost of the expense to me seen how the Tucson Subaru dealership had the vehicle determine the issue while it was under coverage with Car shield and it should’ve been repaired and should’ve been covered with my $100 deductible.The dealership spoke to Subaru America, and they basically told them that they have no interest in helping me out as a CustomerWhen I called and spoke to Subaru America, and tried to get them to open up a case. In reference to this issue after 40 minutes of explaining it to a gentleman on the phone. He told me he would have to transfer me to somebody else when he transferred me, it was a cold called transfer, and no one at the other end knew anything about my 40 minute story to the first representative, and they wanted me to repeat what I discussed with the previous representative. I told them. Why would I do that. If he didn’t document anything. I’m gonna talk to you now and you’re not gonna document anything. Just pass me to a senior representative, so I could try to get an escalated. Case. Started in reference to my issue. It’s so happens that no one ever took my story. No one never talk to me, and no one never listen to what I had to say.So we’re now at the end of the road, Subaru. America basically said that they’re not gonna do anything for me when the first dealership screwed up and the second dealership here in Texas is helping me out and knocked off about $1500 from the price of the job which will help but it’s still gonna cost me $6500. Which I don’t have.Anyhow, I bought this car. I own it out right? Can’t afford a car payment. So now I’ll have to just pay interest on my credit card until I can payoff the work that I’m having done here. Subaru Edinbrug Tx After this experience, if I were ever to purchase a brand new car. I don’t think I would buy a Subaru as good as they might be. They don’t seem to back the quality other vehicle, and they don’t seem to Pack or Care for their Customer.The biggest problem here in the Rio Grande Valley Texas is at the one big dealership is called Bert Ogden motors, and he owns all the different brands of vehicles and other than a couple of really good employees. That work with me and help me out a little bit, the actual owner of the dealership doesn’t do anything to help out their customers. In my Time living here. I’ve owned for Bert Ogden vehicles and have had a nightmare with their finance department. Every time going through the sale.So to wrap this up, all I could say is Buyer. Beware with Subaru and Buyer. Beware with Bert Ogden.Again, there are some good people working there. One gentleman name is Tim. I won’t say his last name and another good person is Aurelio. And he’s been a good Service person helping me, but his hands are tied. I believe, and can only do so much.But SUBARU AMERICA IS NO GOOD
I I had an extremely disappointing experience at Ocean Subaru of Fullerton.We (myself, the sale rep Benito Hernandez, and the sales manager, Mark Dodd) negotiated and agreed on a clear out-the-door price, with my trade-in value handled separately. Once I got to the finance office, the deal had sneakily changed, the OTD price had been increased without my consent, or knowledge, it was not even mentioned. We had agreed on the final price in the sale's rep office, and final numbers had been changed like the discussion never happened.The trade-in of my previous Subaru Impreza was suddenly rolled into the pricing, and the value decreased without my consent, knowledge, or even a discussion with me, and the final numbers were nothing like what was agreed upon. No proper invoice. No feature breakdown. Just confusion and manipulation to take my money and move on.When I raised the issue, Mr Hernandez acknowledged that indeed that's not what we had talked about and went to get Sales Manager Mark Dodd. This one was rude and dismissive, walking out mid-discussion, no apology or feeling shameful of his behavior.Benito Hernandez, the sales rep, acted helpful until the sale went through -- then ghosted all my follow-up emails, when I realized micro scratches where all over the "new" car (I had seen the car once before the back and forth game in the sales office, which led into the night). I realized later the paint protection I was told about when presented the car was actually inexistent, and was maybe a set up to refuse the extra "paint warranty" in the finance office (as I was told the car had paint protection).Omar Fonseca, the branch manager, never responded to an email I personally sent to him, nor did he took the time to respond to Subaru corporate (from what I was told, as I had been in touch with Subaru of America regarding this horrendous experience).The whole experience felt like a bait-and-switch wrapped in fake politeness. I had been a Subaru customer for 10 years, my previous car was an impreza, and they used my assumed trust in Subaru to abuse me. My credit is great, I financed the car, which was an easy operation for them, I was an easy sell, and yet I felt like I bough a used stolen car. NEVER AGAIN will I purchase a Subaru.It sucks for me, and even if I am at a small financial loss, I will survive, although every time I look at my car, I am reminded of this experience and think of carmaxing it.But, In a political and economical context we are currently in, I can't imagine how those kind of behaviors can SERIOUSLY affect the livelihood of people that would be thrown in a bad financial situation because of personal interest from those kind of "professionals" Clearly no one is liable, not Subaru, not the dealer (the dealers are apparently privately owned, so Subaru themself has no say in how their dealers operate), and the high executive there clearly seems to vouch for such practices.Lesson learnt.Subaru makes great cars, but this dealership ruined my trust in the brand.Avoid Ocean Subaru of Fullerton at all costs.
[Case # 240108-1600736]Please write a review of my experience with Subaru vehicles. I have owned six Subarus, four brand new ones, and I felt the love. Well, until my last two brand new ones, a Forester and an Outback. Both the cars had transmissions go out around 50,000 miles. One was cracked and one just started slipping and shifting improperly. I wasn't so disappointed that the transmissions went out because many car companies have had trouble with CVTs, but Subaru didn't step up to the plate in terms of customer service. So I would advise against buying a Subaru. I attempted dozens of times to get Subaru to reach a fair resolution in my case, and after many failed attempts, decided just to take the car to CarMax and move on from the brand. If you're thinking about buying a Subaru, save your time, move on from the brand. There are other cars like Toyota and Honda that have excellent reliability, and their customer service might not be terrific, but if it's anything at all decent, it will be far superior to my experience with Subaru.
Took a week to get an advisor on the phone. Offered no help at all to a super loyal customer. When I told him I was thinking of going to Toyota, he said “sorry to hear that.” No loyalty program offer, nothing, and I’ve spent over $50,000 with this company over the years. I’m done
Hello, good morning. I hope my experience isn't the same as that of other customers. I bought my 2023 WRX in August 2023. For the first month, everything was a headache. I feel scammed by Subaru of America. I feel cheated. I love their cars, but I didn't have any luck. I bought a lemon.
I have read all the bad reviews and do not know which dealership they are referring to.. Try the Subaru on Newtown Road in Danbury Ct. I am pleased with there work...Today was a simple oil change, great news,:), but always bring my car here. The service manager Art Azzarito, and the general manager, Corey Henderson are the very best. They Care. Very pleased.❗
If I could yell from the roof tops of just how Subaru treats you after purchase to steer EVERYONE from purchasing their faulty products that they DO NOT back and make the consumer that paid high dollar for their vehicle suffer, I would!! Had a water leak due to manufacturing, now my car smells awful can’t even drive it Before the leak it had new car smell!!! My car has been to the dealership 3 times now. And still I have to say “oh well my $45k car smells like crap and I’m embarrassed!!” NO I’ve reached out to some attorneys. Which I will be hiring!!!! Steer clear of Subaru UNLESS you don’t mind throwing your money and time away!!!! They want to just give me some hush money. It’s not about the money. It’s about the fact I bought and FULL paid for a brand new car. That now smells like a nasty uncared for loaner car. Then there is the whole other issue of grinding in the rear axle that I’ve complained about since the first visit and no one seems to want to address that!!!!! They just say “we don’t hear anything” but everyone in my car does!!!10-13-24 Update, I now have to actually hire said attorney. Subaru is shaddy, steer clear of them!!!!! Consumers shouldn’t have to battle large companies for their rights! 10-19-24 Update, Subaru still has my vehicle. They aren’t communicating with me. Left message, sent emails, nothing. Subaru REALLY doesn’t to back their failed product!!!10-23-24 Update. Subaru has now decided to ignore me all together. They destroyed my car, stole my lemon law book out of it while in for repeated repairs. I have now spoken to the attorney generals office and have filed a claim.
Junk cars. Junk dealerships. Junk Corporation.I am reaching out to convey my serious concerns and frustrations regarding the ongoing safety problems with my 2025 Subaru Outback Wilderness. It is critical to highlight these issues, as they not only jeopardize my family’s safety but also indicate alarming lapses in quality control and customer service.When I purchased this vehicle, I anticipated quality, reliability, and the esteemed reputation of the Subaru brand. However, within just five months, I have encountered over 36 distinct issues, many of which pose considerable safety threats. To make matters worse, I have been stranded across the country for the last four months while my car remained in the shop for a total of 120 consecutive days. Despite five repair attempts during this time, the core problems with the vehicle remain unaddressed. I have literally had my car in my possession for 1 of 5 months of ownership.Safety Concerns:Several issues I have experienced directly impact vehicle safety and performance. These include: Gas Leaks During Refueling: Fuel leaks from the tank during filling, creating a serious fire hazard. Malfunctions in Key Driver-Assistance Systems: Problems with the Eyesight sensors, Blind Spot Monitoring, Lane Departure Warning, Lane Keep Assist, and Forward Collision Warning have compromised the safety features essential for safe driving. Airbag and Seatbelt Failures: Malfunctions in the airbag system and seatbelt warnings greatly reduce safety during potential accidents. Reverse Automatic Braking System Failures: This safety feature has malfunctioned multiple times, posing dangers while reversing. Sensor Malfunctions: Issues with various sensors, including obstacle detection and the Reverse Camera, have intermittently engaged or failed, further endangering safe operation.Mechanical and Manufacturing Issues:Beyond safety concerns, numerous mechanical defects raise serious alarms about the vehicle's quality: Gas/Fuel Damage to Exterior Panels: The car's exterior has suffered damage due to leaking fuel. Transmission and Differential Problems: Malfunctions in the differentials and transmission have rendered the vehicle unstable and unpredictable on the road. Rattling Noises: I have experienced unsettling rattles, clunks, and knocks during braking, reversing, and turning, indicating potential issues with the suspension, brakes, or chassis. HVAC and Radio Failures: Both the HVAC and sound systems have completely malfunctioned, adversely affecting the driving experience and underscoring poor quality control. Defective Parts: Continued issues with wheel bearings, brake pulsation, and premature tire wear signal deeper problems, such as misalignments or suspension issues.Lack of Support and Customer Service:What has been particularly disappointing is the absence of support from Subaru throughout this ordeal. Having been stranded for over four months, I have received little meaningful assistance from customer service. My attempts to communicate have gone unacknowledged, placing my family in a precarious financial and emotional situation. Furthermore, I have gathered over 600 pages of evidence, including communication logs and repair orders, that validate my claims.Throughout this process, I have faced what I believe to be dishonest and unethical practices from both Subaru and the dealerships. On multiple occasions, I have encountered falsified documentation, fraudulent repair records, and a refusal to address critical safety issues. Both the manufacturer and the dealerships all participate in a charade of creating lies and false narrative to protect their moneys as opposed to the safety of the consumer. This troubling lack of transparency and disregard for customer welfare is unacceptable.My experience with this vehicle has been nothing short of a nightmare. The persistent issues, coupled with Subaru’s inadequate response over the past three months, highlight an urgent need for improvements in both quality control and customer support.
Disappointed in my new Outback and the poor customer service. Brand new car came with an ant infestation and poor air conditioning. The ant infestation became apparent the first time I drove the car after getting home from dealer. Air conditioning "cools" the car to 80 degrees on maximum AC setting. This is my 4th and last Subaru.
Bought a new 2025 Subaru Forester in June. Unfortunately, a month after purchase, a deer ran in front of us on the highway and was unavoidable, causing significant cosmetic damage to the front driver’s side corner, (headlight/fender/hood bumper). This happened on July 5th, and the repairs have yet to begin because Subaru did not see fit to send Forester parts to North America to make them repairable. As a result, 20 parts are on backorder, with a delivery date for some reaching into mid September. At that point, the brand new car will have been out of commission for 70 days. Subaru customer service has been totally unhelpful so far. We have a case number and a contact person, but she offers no information or explanation. She claims she’s trying to “expedite” the parts delivery without providing any information on how she would be able to do that. She is also lying repeatedly about contacting the parts manager at the repair dealer. When asked if this is a typical situation for a new Subaru model, even the parts manager admitted that he’s never seen this before. We realize it’s a new model, but It’s difficult to understand how a car manufacturer as established as Subaru could completely neglect to have parts available for a vehicle that has been on sale since May. Did they just hope nobody to have an accident? What if there is a recall? Will everyone who bought a new Forester be out of luck while they spend months getting their act together? Subaru has so far offered no explanation, no options, no parts delivery details and no compensation for the amount of time the car is out of service. A huge investment is now depreciating in the lot of a Subaru dealership while models on sale now have discounts. This is completely unacceptable. This was our first Subaru purchase, and at the current rate, this will be our last experience with the brand. Their “Love” tagline is obviously complete marketing garbage. They’re just another greedy corporation with no interest in customer service. Do not be fooled.Are there any consumer protection laws that apply to the inability of a manufacturer to repair their product in a timely manner?
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