Review Time
I purchased a brand-new 2015 Subaru Forester from the dealership, but unfortunately, my experience with this vehicle has been less than satisfactory. From the very first year, it became apparent that I had received a defective unit, as I encountered a series of major engine problems. These issues not only affected the overall enjoyment of driving my car but also raised significant safety concerns, particularly with regard to engine oil consumption.In light of my ongoing issues and the overall unsatisfactory experience, I must express my disappointment with Subaru. I regretfully cannot recommend their products based on my personal experience with this 2015 Subaru Forester. I do not recommend Subaru.
Very disappointed with Subaru of America help desk. They kept transferring me and giving me wrong numbers and information about an issue I was having. First time I was transferred, they immediately hung up on me. Their customer service needs A LOT OF WORK and TRAINING. No one seems to know what they are doing at Subaru of America.
Subaru abandoned us when we presented the famous battery drain problem. After a month of no help and talking to 9 “customer advocates “ we sold our Outback and are now very very happy Honda owners The title "Customer Advocate" seems utterly laughable now after our horrible Subaru of America experience.
Subaru of Kennesaw:Gosh. I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If buying ANYTHING from this dealership other than a Subaru, their service department does not have the tech nor do they take it to the respective specialized dealership for even a basic multi-point inspection. While reviewing photos, I saw the 2016 Cayenne I purchased had a damaged headlight. I was told by my salesperson who happened to be the ONLY person in the building with integrity that'd it'd be fixed before sold. After a 4 hour computer glitch had me sitting (traveled from NC to GA to pick up the car) I headed to the hotel. The car was sold with 17 miles of gas, the oil with 28 days of life, a skipped service,TWO non-working headlights (probably not legal and a $12,000 replacement cost), an exhaust failure (due to the broken gas cap - another state inspection fail), and 3 tire valve stem caps missing. Sound organized, thorough, and professional? The service team tried to hide the damage.The service manager had an email reply to me that included something sent to him on accident by another agent I spoke with. The rep. chastised me behind my back for being concerned about the issues and said "that's what the warranty is for". That same rep. over the phone after confirming with him that they do not often take foreign cars on trade-in (Porsche, Audi, etc.) remarked how his tech's do not possess on-site the technology to review these vehicles. When asked if they take them locally to a dealer with the tools to do the review, he stated they didn't. I asked, being apparently more versed in Porsche's than they were... how would they know if anything was wrong with the car? He didn't have an answer. When speaking with the service manager on how they can get away with selling used vehicles without inspections, he stated I could return the vehicle as had they known about all the issues, they'd have "auctioned the vehicle for parts". LOL. I almost had no words (and I already spent $6k at my local Porsche replacing a pair of bad brakes and other safety/compliance items missed by Subaru of Kennesaw). If they HAD inspected the car, they'd have "gone a completely different route with it". I was contributed $2500 to put towards the $12k light replacement. Yay. I even have in writing from the service manager that the repairs will be covered/paid by the dealership. I'd win in small claims court against the fraudulent transaction and conduct. But I do NOT have the time for the dramatics of that. I would love to force them to spend $ on lawyers. I can def. afford to pay for a bit of karmic justice. Maybe in the fall. The entire transaction, from the finance gentleman making multiple document errors and not listening to the amounts I requested be put down, to the utter laziness and low integrity of the entire service department should make ALL buyers weary.
Very disappointed with Subaru of America. Was on vacation from PA to Palm Beach. Car broke down rusted out sub-frame. So, if you have a 2011 Subaru with around 90k miles you may want to get it checked out for your own safety. Anyway, Midas ordered a sub-frame through a Subaru parts department. Was promised three to five days business day delivery. Actually took 10 business days. After the fifth business day the parts department at Subaru was promising the part just about every day and blamed the issue on Subaru of America. When I called Subaru of America their only concern was why I didn’t have the car at a Subaru dealership for repair. No apology for anything. Cost me thousands in extra expenses, vacation time, and had to leave without my car anyway. I would stay clear Subaru. If they were honest earlier, I would have headed home much sooner. Now I still have the expense of getting my car home. Last three car purchases were Subaru. Not anymore.
I am a first time subaru owner and had a couple sensors go bad in the cold weather. I took it into the subaru dealership and the computer was showing bad sensors and a bad catalytic converter with an estimated repair of over $4000. They recommended calling subaru of America as they sometimes help cover these repairs so I contacted them. The sensors were replaced and the cat turned out to be OK and the new bill was $1309.53 for the 2 sensors. Subaru covered the repair cost! That's love for sure! Thank you subaru for showing love and not just talking about love, I have never experienced this from any other automaker in my life!
The service made a mistake. Filled my engine with extra oil and let me drive my car with zero brake pads. Instead of helping me, Subaru of America took the side with the service, which had cost me time and money and put my life in danger. They call themselves consumer advocates, but it should be advocacy against consumers.
My 2021 Outback had the battery replaced 3/22, now its 11/04, and I have needed roadside assistance 8 times since Oct 6. They want me to drive 160 miles to Vegas dealer to diagnose and replace battery. Many calls and emails, getting nowhere. My passenger side seatbelt alarm chimes non stop, have been waiting on the new sensor since August.Last Suburu for me!
I bought a 2022 Subaru Legacy a few months ago from McCurley Integrity Subaru in Pasco WA. I have taken the car in to the Subaru dealership for service twice for the same issue: the head (the screen and brain for your safety features, music, maps, phone calls, etc.) experiences multiple glitches. For example, it often freezes, which means safety features are not available, phone calls are disrupted, and the map is not accessible. When the head is not freezing, it often completely blacks out. All of this happens randomly, on a daily occurrence, and when my phone data has full service. Both the McCurley dealership and the Subaru manufacturer have said, in order to assess the problem, the glitches need to be duplicated. In my dealings with the McCurley dealership, they have not been able to reproduce the same problems that I’ve been experiencing, which means the issues have not been resolved.I have sent videos and pictures of some of these glitches, freezes, and shutdowns to the Subaru manufacturer to help them understand the electronic failures. I offered these same videos and pictures to McCurley but they are not interested because they claim they need to see the problems themselves. The service department has not taken the time it needs to determine the cause of the glitches.I have spoken with employees in the McCurley service and sales department who have told me the troubles I’m experiencing with this head failure have been a recognized problem with Subaru vehicles. Apparently, the electronic failures I’ve identified are not an isolated matter. I have taken time off work to bring my vehicle to the dealership service department during their regular hours, Monday through Friday, when the service department handles these kinds of issues. If I were offered a loaner vehicle, I could leave my vehicle to be assessed in the time needed without missing work.I feel as if I’m getting the run around from both McCurley and the Subaru manufacturer. Both parties have different ideas of how to determine the cause of my car’s problems. When I call the Subaru manufacturer, they say they are waiting on McCurley. When I call McCurley, they say they are waiting on the Subaru manufacturer. I have not received follow-up calls or emails about next steps.I bought a brand new car, with a warranty. I would like my car to be fixed. The process to get it repaired seems like a broken one. Nobody has a solution or has taken ownership of getting it fixed.
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