Review Time
Recently, after a considerable period of not using my limited edition sunglasses, I decided to wear them again. I own two pairs from this brand because I appreciate their design. To my surprise, I found the lenses were damaged, despite not having done anything to them. They seemed to be deteriorating, which I've never encountered before, not even with much cheaper sunglasses. I reached out to customer support, only to find out they no longer have the lenses for my limited edition model. It would be wise to maintain a backup supply for such items, especially since replacements are necessary due to the apparent low quality. Instead, they offered me some basic lenses, which feels disappointing. This means I've lost the special aspect of my limited edition pair that I paid for. After the new lenses were shipped, I was contacted about a 25 euro import tax by DHL, as the company failed to inform them this was a warranty replacement. Naturally, I won't be paying this.
Customer support has not responded, leaving me feeling frustrated and abandoned. This experience can only be described as unprofessional. I've decided to move on from this brand.
Fantastic support experience!
I've purchased two pairs of glasses over the past few years.
They fit me perfectly, look amazing, and are fairly priced.
Unfortunately, I accidentally damaged my favorite pair. It was an accident, but entirely my fault - I cracked the frame at the bridge.
I submitted a warranty claim through the website, including a photo, which took about 5-10 minutes, expecting they might decline since the damage was completely my fault.....
However, a day or two later, I received a wonderful response stating that a new frame was on its way!
I simply swapped the lenses and they're as good as new. Exceptional support. I cannot recommend them highly enough. If you're thinking about making a purchase, just go for it!
Thanks
Rob
While cleaning my Limited Edition Series, I faced a minor issue with a loose lens and a broken side catch. I referred to the Lifetime Guarantee for a replacement. The support team responded promptly and was very helpful. Unfortunately, I couldn't get the exact same lens due to its limited edition status. I commend their excellent service and professionalism. Thank you for your commitment, and I will continue to support the products!
I had an unfortunate incident while cleaning my Limited Edition Series. I noticed the lens was loose from the frame and realized one of the side catches was broken. I referred to the Lifetime Guarantee for a replacement lens request. I sent an email and received a quick response. The customer support team was very helpful throughout the process. Unfortunately, due to the limited edition of my item, I couldn't receive the same lens. I want to commend them for their outstanding service and professionalism. Thank you for your dedication, and I will continue to support these products.
After a week of skiing in the Alps, I was amazed by how fantastic my goggles performed. I've always used other brands, but these were far superior. I started with darker lenses in sunny weather, and they were fantastic. When the weather changed, I switched to low-light lenses, which were incredible. I had no trouble seeing the contours of the snow, while my friends struggled. They were so impressed when they tried my goggles. I think I’ve gained some new customers!
I experienced a complete lack of customer service. The chat support was unhelpful, and I couldn't track my order. After two weeks with no response, I had to cancel through my bank. A truly frustrating experience; I would advise others to steer clear.
I ordered my first pair years ago and loved them until they were stolen. I immediately bought another pair with polarised lenses and won't look anywhere else. They are crystal clear, well-made, and ideal for watersports. Unfortunately, my new pair was damaged by a puppy, but the company honored the lifetime warranty and I received a replacement within days. Truly impressive service!
I ordered a new set of goggles, but the polarised lenses were out of stock. The team contacted me, apologized, and sent me a different pair for the same price. Fantastic service! I now own multiple pairs in different colors and love them all.
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