Review Time
The slide and pivot doors are a great product and not one that I've found elsewhere. The thin, sight lines and ease of opening completely up combine the best of both sliding doors and bi-fold doors. However, what lets them down is Dianne in customer service. She is unprofessional and at times rude which makes what should be a pleasant, easy conversation really painful. Beforehand I always spoke to Tony who was a pleasure to work so it's shame that he no longer deals with this side of the business.
I have been a happy customer of Sunseeker doors up until about 15 months ago when one of the doors mysteriously began to scrape the bottom sill and not close properly. I contacted via email and phone but had a very poor response. Covid was taking off so I could understand. I left messages, every email I sent was met by an automated email asking for details that had already been given and phone remained unreturned. When I did get a response I was told that they no longer made bi-fold doors (isn't true as they still feature on their website) and despite wanting to talk to someone I got nowhere. I tried to arrange a service call but agin was ignored.Around 2 months or so ago I got a call from their accounts depatment demanding payment for a service call (which hadn't taken place) and I used the opportunity to actually talk to a real person who was very helpful. She arrange for a service call and that was attended by someone who had no idea about bi-folds. He could not see why the doors were not functioning correctly. He assured me that he would return to the office and get someone who knew about bi-fold doors to re visit. I have heard nothing from them since despite numerous calls and messages left. I am still waiting, so if the MD of Sunseeker doors does read this please take action.
This is my second review on this company & I will explain the 1 star. My original review stated it should have been 5 stars, the product is great, the fitting team superb but the communication of this company with customers is appalling. Let me explain, we have a slight fault with the door, nothing major but a slight inconvenience. I tried phoning sunseeker to arrange a visit, straight to voicemail 😡. Filled out a service request form on website, no response 😡, phoned again, finally given date for visit. On the day of visit it got cancelled & I was asked to call back a couple of days later to get new date. Phoned, straight to voicemail 😡, filled out service request form, no reply 😡. Phoned again next day, got through & was told she was waiting for a date for us & would be in touch late morning. Guess what, no phone call back 😡. I tried calling again & straight to voicemail again 😡. Now it's the weekend so I'm going to have to go through all this again next week. Not good enough, get a back office team as good as the doors & you would be a good company to deal with. As it is I would steer clear. If anybody from the company reads this review can you actually contact me to resolve my issue instead of the standard reply all other reviews get 😡😡
Just before second lockdown Sunseeker came to repair a broken door handle ( over 10 years old). At the same time we discussed replacing the seals. Of course things went a little pear shaped with this next bit but this week the seals and fitters arrived and the doors look great. And because of the delay they have not charged us! Given the challenging times they deserve some understanding if they have to cancel a few times, so well done to them.
I had doors installed in January 2020 and they are still under warranty. The pivot doors are lovely but the company after sales service and lack of communication is letting them down. We are unable to close or lock doors and no-one has responded. Are you still working? Update: company responded quickly to last email and everything has been fixed today. Thank you for prompt response in the end. Such great doors don’t let customer service let you down. Thanks
Fantastic doors with a 5 star service. I don't often write a review yet I always think other people should to help me make my decision. I have just had my Sunseeker Doors installed and just can't put into words how pleased I am with them. From the first point of ordering with Tony in Sales who was so helpful, understanding and informative to the secure payment taken and the full installation by the installers Adrian, Robert and their teams. They turned up on time, was clean and tidy and made sure everything run smoothly. I have seen many reviews which have less than 5 stars, please do not take notice of this. The company produced some lovely doors and I will be recommending them to my family and friends. Thank you Sunseekers!
These have been a terrific set of four sliding/pivoting doors. They were fitted three years ago by Sunseeker in a pre-prepared 4m opening made by our builders. We chose them for two outstanding features compared to others we looked at - the very narrow frames and the ability to choose exactly how much of the doors you have open compared to the "all or nothing" concertina action of bi-folds. After you open the traffic door 90 degrees, each of the other doors slides smoothly to wherever you want them, or you can slide any number of them to the end where they can pivot 90 degrees and stack against the traffic door. We've done a lot of work to our house and I can honestly say these have been the best addition we've made.The "traffic" door is our principal access to the garden so has had a lot of use by our children. As a result it recently needed a bit of adjusting to keep it swinging closed as smoothly as it had originally. Despite being out of warranty, Sunseeker waived any fee for the service visit. Their cheerful engineer Ryan turned up as arranged and quickly sorted the problem as well as giving the whole set of doors a check over and advised on maintaining them. I'd thoroughly recommend them.
My Sunseeker doors were installed 3 years ago and I love them; they look great and the slimline frames are perfect for my small-ish terrace room. I recently had a slight issue with them (the sealed connection at the door end was failing) and contacted Sunseekers to arrange a service call. The reason I am giving a 4 star review and not a 5 star one is that I had no response to my first email. However my follow up email was responded to quickly (by Deanne) and a service date arranged for a few days afterwards. The service engineer, Ryan, was brilliant - arrived promptly, fixed the problem and gave the whole system a service. I would definitely recommend Sunseeker doors and, on recent experience, would say that their customer service is very good.
We had sunseeker install doors 5 years ago in our house . Never had problems with them and love them .November last year I managed to lose one of the magnets for the integral blinds .I tried to contact the office but had no luck. Emails not replied to and calls not answered. I decided to pop into the office in Luton last week. I met a lovely lady called Dee who explained she had started last week and her sole job was customer care .She said the company had struggled during the pandemic and now things are better for them ,she had been employed , a new van purchased and a dedicated service engineer stated .She then gave me new magnetic pulley for my blinds free of charge. Glad sunseekers have made an effort to up there game in the customer service department
We had installed a beautiful set of Frameless double glazed doors over a year ago, the doors became tight when sliding and a service engineer was dispatched and resolved the problem. Our experience from start to finish was excellent & we recommend this company highly. Especially bearing in mind that they were having to cope with the pandemic!!!Suzanne Herts
Claim your business profile now and gain access to all features and respond to customer reviews.
UltraSlim slide and pivot doors, designed and launched in 2009 as the successor to our Slimline bi folding patio doors, have since been installed in thousands of homes in the UK.
-
The company started in 2003 and is now under a new generation of ownership from 2023.
-
Our uniquely designed door system with its unrivalled ultra slim 19mm aluminium frames is not available from any other manufacturer.
-
We manufacture and install UltraSlim SunSeeker Doors from our HQ base in Bedfordshire. We do not sell or install via third parties, which is how we remain competitive.
-
Visit our website for information and to request a quotation, a service visit or just contact customer services or sales to request a response or call-back.
There are also demonstration videos and a gallery of client installations plus optional extras, such as tinted glass, integrated blinds and a choice of aluminium frame colours.
-
Alternatively, you can view our Frameless Glass Doors, which are ideal for room dividers, enclosures, out-buildings and commercial installations. They work on the same principle of slide and turn but are not suitable as doors from your home to outside, as they are tempered glass.
-
UltraSlim doors are double-glazed, adhering to British standards and building regulations, and are also available as windows. Be sure to include the original slide and turn door designers (SunSeeker Doors) for your Wow factor when you consider your new home, extension or renovation.
-
Visit sunseekerdoors.co.uk See more
rockdoor.com
privacyshrubs.com
sleepyhollowbedcentre.co.uk
samuelgroves.com
jacksonsnurseries.co.uk
sunshine-home-improvements.co.uk
taylormadeplanters.co.uk
supermoss.com
kingliving.co.uk
safrax.com