Review Time
Always found the doors to be reliable, ultra flexible in terms of only opening the swing door for quick access, or folding the whole system to one side for more operability. But the best element of Sunseeker is the customer service, always been able to get quick updates and responses from them, which is often difficult with other manufacturers.
Unfortunately my experience with this company has been less than acceptable. Paid upfront, doors delivered mid-July, but the installation was left incomplete. I'm left with gaps all around, nothing covering the trickle vents and lengths of trim (for covering the gaps I presume) left in the garden. Don't bother ringing to complain, the phone is rarely answered. Someone going by the name of Paul (a director of the company I think) was supposed to call me on two occasions to resolve the issues but failed to do so. Happy for any potential purchaser to take a look at how my installation has been left.UPDATE - Mr M.19/09/22Within a few days of posting Sunseeker made contact. Apparently they are awaiting colour matched trims, something they had not made me aware of. When I informed them the white trims (door is white) were left in my garden the reason for the delay became 'non standard trims are needed'. Don't know why the unsuitable standard trims were left littering my garden if they were never intended to be fitted. We are now over 2 months into this saga and still awaiting a resolution, as is my local area building inspector - they are refusing to sign off on my building works until the doors are completed.
Just to say we are so pleased with our doors that were installed around a week ago. Our experience from contact with Tony in sales and then Paul and Dee in the office has been fantastic from start to finish. The survey was undertaken on time and the doors went in one week early thank god!! Please also pass on my thanks to the installation team who were on time and very tidy in all the works they did.Thank you once again for our lovely doors and all the new birds we get to see now in the garden.We would be happy to recommend you as a company to anyone who asks about our doors. Sarah
We have just had a five door set of slide and pivot doors supplied, installed and commissioned by Sunseeker doors and are very satisfied with the whole experience. The installation engineers Ryan & Dimi were exceptional in their approach, both unhurried in their work and happy to take time out to discuss any operational queries we had. once installed they went to great lengths to show us how the doors functioned and to ensure we were completely satisfied. The whole experience was good from start to finish.
I had this door fitted in 2014 and it has been great ever since.Only now does it need a bit of maintenance as the top pin has worn.This is just wear and tear as it is used a lot. Not too bad for 8 years.The door itself is great, very slim profiles. There were a couple of issues before and when the door was fitted but these were resolved satisfactorily. The communication with Tony Wain was very good and I am just speaking with Deanne about a service call. Overall I am happy with Sunseeker doors and very happy with the product.
We had a set of Sunseeker Doors delivered and install at our property in the Med, some 9 years ago.All we can say is that delivery was bang on time the installation went so smoothly we could not believe it!! and we were instructed on the maintenance of the doors as we have a sea view.The net result, is that 9 years later we have not had one problem with the doors and I feel that if you carry our the manufacturer maintenance on a regular basis and operate the doors as you should you will not have any problems. I suspect that number of complaints are as a result of not carrying out correct operation and maintenance. Well done Sunseeker Doors you have given us many years of pleasure & use and it is great to see that you have surveyed all the co vid, brexit, supply chain problems, monthly price increases for materials, anti dumping laws, shortage of staff and a few more issues.Lars (Swedish)
Great aftercare!We have had our doors for nearly 3 years and have been incredibly happy with the sleek, slimline look and smooth ease at which they open and shut. Installation went well and everything ran smoothly. A year later we decided to get hooks to pin back the windows as they would swing about in the wind. Engineers came and did that without any issues. I suggest everyone asks for hooks on the doors and windows as an add on, as they don't come with them. Admittedly it is hard to get through to anyone on the phone but if you're persistent and do get through, things happen. The reason I'm giving 5*s today is because of the 'aftercare service' we have just experienced - in particular from Tony Wain who has been our contact since the start and is an excellent guy - efficient, reliable and genuine.We use our patio door an awful lot, probably more than most! Letting the dog in and out constantly, the kids run in and out, and now the warmer weather has come, I am in and out all the time gardening and hanging up the washing. As a result, our patio door gets opened and closed a lot. So after 3 years we noticed that the door's top hinge was becoming looser and looser in the runner, to the point where it had finally slipped and dislodged this Jubilee weekend and we weren't able to open and close it at all for fear of it completely coming off it's runners. I would say that this is potentially one area you may require 'maintenance' if you buy patio doors from Sunseekers if you intend to use the door or window a lot. Saying that, all our other Sunseeker windows and doors are fine and have never had any hinge issues but then we don't use them half as much. Getting back to the patio door.... apart from regular opening and closing of the door, another factor that caused the hinge to break was that the wind would sometimes catch it and blow it so wide open, it would bang back and knock the inside of the hinge in the runner. I'm not a mechanic so it's hard to explain but I think this was this final nail in the coffin that caused it to break the hinge. With our door being constantly opened and shut, I don't always pin it back with the hook....especially if I'm just popping out for a minute. We will now get a door stop which will always be in situ to save me having to pin it back each time. As I said, this all came to ahead over the Jubilee bank holiday but on the Monday, Tony Wain at Sunseekers had already read my emails and was 'on it'. He managed to go above and beyond to help us get a mechanic out to us by 8am the next day to fix our door. Robert came as promised and within half an hour had taken all the sliding doors off and replaced the hinge. Great job done. I have to say there are a lot of companies who would not have fixed our doors as part of the warranty three years on but Sunseekers have a great aftercare commitment to anyone who buys their doors. They understand that their doors may need 'servicing' and it's been a blessed relief to know they will fix things quickly and without issue. Obviously one hopes things don't go wrong or need adjusting when you buy expensive door but if it does, Sunseekers have been incredibly gracious, efficient and supportive. I feel it is important to praise our British companies who try to get it right so they can grow and improve. Sunseekers has really impressed me in this instance and overall, I would highly rate their doors and windows but especially their after care service. Thank you.
I have been trying to call and contact your customer service team to get a call-out for over 2 months. Have sent multiple emails and tried calling constantly - the phones are simply never answered. Please advise how I can speak to somebody at the company.
Mark from Sunseeker sales asked me to write a review of our two installed doors here. I've been holding off – it's now a few months since having the doors fitted – to give Sunseeker the time to fix one door. They haven't been able to do so, have blamed the problem on the world "not being perfect" and I think we're at the end of what I can hope to achieve by negotiating with them directly.Mark is great, by the way – everything he promised in terms of time and chasing the office for dates worked and we had the doors installed on time, as he predicted.There are two identical doors, one for the lounge and one for the kitchen. The kitchen door is perfect. The lounge door doesn't close properly – sure, you can jiggle it about a bit but, compared to the kitchen door, it's poor and visibly so. Sunseeker have sent two engineers out to try to fix it (so thanks for that) but it seems that no amount of adjustment has brought it back into line. Personally, I think the mechanism is too delicate and needs a perfect track in the floors for the doors to close perfectly hence my poorly engineered comment up front. But I'm not an engineer so what do I know? On top of this, they let slip that the locking mechanism is delicate, meaning it shouldn't be used to close the door, just to lock it. Again, poor engineering.Even though they were the most expensive doors I've ever bought – over £4K for two, I now have to live with the problem. So beware, unless your installation is perfect, there may be trouble ahead.
We love our doors which we’ve had for 5 years now. They are RAL colour matched and have the slimmest sight lines I could find, giving a similar effect to crittall doors with the added benefit of being able to openthem all up and fold away!
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UltraSlim slide and pivot doors, designed and launched in 2009 as the successor to our Slimline bi folding patio doors, have since been installed in thousands of homes in the UK.
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The company started in 2003 and is now under a new generation of ownership from 2023.
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Our uniquely designed door system with its unrivalled ultra slim 19mm aluminium frames is not available from any other manufacturer.
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We manufacture and install UltraSlim SunSeeker Doors from our HQ base in Bedfordshire. We do not sell or install via third parties, which is how we remain competitive.
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Visit our website for information and to request a quotation, a service visit or just contact customer services or sales to request a response or call-back.
There are also demonstration videos and a gallery of client installations plus optional extras, such as tinted glass, integrated blinds and a choice of aluminium frame colours.
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Alternatively, you can view our Frameless Glass Doors, which are ideal for room dividers, enclosures, out-buildings and commercial installations. They work on the same principle of slide and turn but are not suitable as doors from your home to outside, as they are tempered glass.
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UltraSlim doors are double-glazed, adhering to British standards and building regulations, and are also available as windows. Be sure to include the original slide and turn door designers (SunSeeker Doors) for your Wow factor when you consider your new home, extension or renovation.
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