Review Time
We have had the doors for some years and they have been grand but now the locks don’t work. I have written and called for advice on what to do but have had no responses .. your after customer care is a major gap . Could some one please return my email of 22 /3/ 2022 so I can understand what we can do
The doors are beautiful to look at - much lighter frames than traditional bi-folds. I installed 2 sets of three door windows and am delighted with how they look. They were installed quickly and efficiently - I was very pleased with the service.
Although the doors themselves are really good. our service has been awful. We had ours fitted just before the first lock down - they did not come with the inside/outside handles we requested. We were told this is not a problem and that it would be fitted retrospectively without any problem. We also noted that one of the 2 doors has a gap. Since then (Feb 2020) we have not been able to get a response. Initially we were told there had been a family tragedy and then we had lockdown. I can see this company are still trading but they will not respond to our calls or emails so we have a poorly fitted drafty door and cannot enter from the outside. I therefore cannot recommend at all.
I have two set of pivot doors. One today no longer opens and feels stuck on the bottom. I fear that I will never be able to use this door again as I have spent the last two years trying to resolve issues on this door.Sunseeker if you don't have the capacity or decency to send an engineer out, could you advise how best to lift the door out of the frame and resolve the issue? It is the first door after you lift the handle and the small gap allows you to push the door slightly over and push out, except mine is stuck and does not slide over to allow me to open outward.
We had doors fitted by Sunseeker several years ago. They have proved a fabulous addition to our home. Recently the door handle jammed however and a service visit was required . Deanne at Sunseeker was very helpful in organising this and advised me that she would call with a more accurate time on the day. The engineer arrived very close to the revised time frame and quickly and efficiently resolved the problem.Many thanks.
Whilst the doors look great, they were not installed as advertised or as mentioned. Unfortunately the after service of this company is non existent. Happy to take your money and ignore you. I have tried calling, emailing numerous times as well as submitting new door requests and their new service contact with no luck on anyone responding to me.
The doors themselves have been excellent to the point that neighbours have also installed them. After a year we had a problem with alignment such that the doors wouldn't close. I contacted the office and the service I received could not have been better. The office contacted the engineers and Ryan and Dave arrived the next day at the time they said they would and fixed the problem within an hour. Great windows, great service. Thanks all.
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UltraSlim slide and pivot doors, designed and launched in 2009 as the successor to our Slimline bi folding patio doors, have since been installed in thousands of homes in the UK.
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The company started in 2003 and is now under a new generation of ownership from 2023.
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Our uniquely designed door system with its unrivalled ultra slim 19mm aluminium frames is not available from any other manufacturer.
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We manufacture and install UltraSlim SunSeeker Doors from our HQ base in Bedfordshire. We do not sell or install via third parties, which is how we remain competitive.
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Visit our website for information and to request a quotation, a service visit or just contact customer services or sales to request a response or call-back.
There are also demonstration videos and a gallery of client installations plus optional extras, such as tinted glass, integrated blinds and a choice of aluminium frame colours.
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Alternatively, you can view our Frameless Glass Doors, which are ideal for room dividers, enclosures, out-buildings and commercial installations. They work on the same principle of slide and turn but are not suitable as doors from your home to outside, as they are tempered glass.
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UltraSlim doors are double-glazed, adhering to British standards and building regulations, and are also available as windows. Be sure to include the original slide and turn door designers (SunSeeker Doors) for your Wow factor when you consider your new home, extension or renovation.
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Visit sunseekerdoors.co.uk See more
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