Review Time
We have had our ultra slim sliding and folding doors (with integral blinds) from Sunseekers Doors for approx 5 years. The doors are bespoke to the size we needed and we initially visited the factory in Luton before deciding to go ahead. The doors look very stylish in anthracite grey (receiving lots of compliments) and are well made (as well as being very functional). Last year we noticed a fault in the integral blinds in one of the windows as the blind failed to close properly as usual. Although it took them slightly longer than expected to arrange an engineer (I understand due to some unforeseen logistical issues), to their full credit they arranged for an engineer to come around, to remove the existing window (replacing this with a temporary window for a period of time), and to arrange for a new bespoke glass window and integral blind to be manufactured and installed when ready, identical to the original. Following the installation there was a slight adjustment that needed to be made and they promptly sent around an excellent engineer (Adrian and a colleague) who very efficiently and professionally fixed the issue. Although customer service accessibility and response times could definitely be improved (and seemed to be going through a particularly challenging time due to what we understand to be unforeseen staffing issues at the time, which required some patience to deal with) we remain very pleased with our doors and are also very satisfied that Sunseekers Doors were able to replace our window and blind nearly 5 years later in a professional and courteous manner.
We visited the factory to see the doors as I could not visualise them properly from the pictures. Our door were installed on date promised, when installer left we realised there was a small gap and we telephoned the next day. A service appointment was booked but unfortunately on the day cancelled. They came at the next booked date and it was our original installer, he fixed the gap and showed us how to do it ourselves should it happen again. It was an easy fix and i said they should put a video on the site to explain how to do it. So far a positive experience and I would have given 5 stars but for the cancelled appointment
Ordered 2 sets of doors doors costing over £5,000, one not sealed while a large gap in the locking mechanism causes draft on the other.Absent director living abroad with no company oversight, resulting in no response to emails, phone calls or online forms. Legal action required on this company.
Do not use. Horrendous customer service - slow, unprofessional, unresponsive, unapologetic, unsympathetic.Still having problems a year later. Shame,as we loved the Sunseeker slide and pivot doors, but now wish we’d used any other service provider. 😞 1. Sunseeker Doors had to come out and refit our bespoke patio doors (very slowly and consistently late) three times over several months as they had measured the space incorrectly, and one set of doors were built without internal blinds. 2. One panel ‘fell out’ of the frame, weeks after fitting, due to a fault, almost landing on the family dog 3. A large visible gap developed between the frame and closing mechanism leaving us unable to lock the door! and open to the elements during winter. Freezing. Took weeks to come out and fix. 4. After suffering months of excessive condensation that has damaged brand new wooden flooring, Sunseekers finally came out to retrospectively fit trickle vents only to tell us that there is no space to do so (they measured and fitted the doors into a new build - three times due to their errors). The doors are fitted into a brand new, well insulated house - condensation is so bad that water washes down the windows and has damaged the floor. Having failed to address the condensation problem, Sunseekers are now completely uncontactable, and we are left with an indoor water feature.
Shocking customer service - bewareI had three sets of bi-fold doors fitted in 2009.In August last year one of the turn knobs on a door broke.I noted this in an email but had to pay for a service visit to get anything done. Two technicians brought a new lock which was not the problem (as I had stated in my email) and left having not fixed the problem but told me I should contact the office to see if a part was available.They jammed the door shut with a piece of plastic and told me not to open it.I emailed to discuss this further and complained that I had paid for a visit and the repair was not done. They sent me a cheque as a refund but did not answer my question as to whether or not the door could be repaired. I emailed numerous times asking for an answer and been ignored and telephone messages have been unanswered.I have spent years recommending this company (including to my brother who is a builder and I know he has used them) but I won’t be doing it again.I just needed to know if the door could be repaired but it seemed impossible to get a answer.In desperation I sent emails to as many email addresses as I could find and finally got a reply.”We sent you the refund , as we do not make that door system or stock parts or have engineers that have knowledge of that systemThe company has changed hands and trading name since you purchased the doors 14 years agoSorry we can not help“Great - so now I have a door that I can’t open and will have to find a way to fashion a repair myself.This is the worst customer service I have ever experienced so I would advise anyone thinking of having patio doors fitted to look elsewhere.
We had 15 slimline doors installed a couple of years ago - they are amazing... unfortunately we ordered these through COVID so there were some delays. These doors are amazing !! we even contacted Sunseeker earlier this year to do a quick maintenance check and they came within a few weeks - we are even thinking about getting our lounge doors replaced with these slimline doors
I have two sets of slimline slide and turn doors over looking my garden and am very pleased with the stylish look and product overall. I had these doors fitted a year ago in September 2021. I have made a service call out this week which has seen a very helpful engineer come out to me within a week and solve the problem so thank you very much Sunseeker Doors - I’m a happy customer!
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UltraSlim slide and pivot doors, designed and launched in 2009 as the successor to our Slimline bi folding patio doors, have since been installed in thousands of homes in the UK.
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The company started in 2003 and is now under a new generation of ownership from 2023.
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Our uniquely designed door system with its unrivalled ultra slim 19mm aluminium frames is not available from any other manufacturer.
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We manufacture and install UltraSlim SunSeeker Doors from our HQ base in Bedfordshire. We do not sell or install via third parties, which is how we remain competitive.
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Visit our website for information and to request a quotation, a service visit or just contact customer services or sales to request a response or call-back.
There are also demonstration videos and a gallery of client installations plus optional extras, such as tinted glass, integrated blinds and a choice of aluminium frame colours.
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Alternatively, you can view our Frameless Glass Doors, which are ideal for room dividers, enclosures, out-buildings and commercial installations. They work on the same principle of slide and turn but are not suitable as doors from your home to outside, as they are tempered glass.
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UltraSlim doors are double-glazed, adhering to British standards and building regulations, and are also available as windows. Be sure to include the original slide and turn door designers (SunSeeker Doors) for your Wow factor when you consider your new home, extension or renovation.
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