supagard.com

Friendly, honest and supportive service

I sustained some damage to my paintwork and Supagard were very helpful, they arranged for me to have all the repair work done and Supagard reapplied without any hassle. Excellent service, thanks to Pete Beck who arranged everything and kept me informed of developments and the progress of my claim every step of the way!

Date of experience: Jul 23, 2022

Damage to Paint

Paint badly damaged by bird muck having been left on paint due to unforeseen circumstances. When addressed with the garage and Supagard this was rectified straight away and delivered back to me good as new. Would highly recommend.

Date of experience: Oct 29, 2021

Allergic and Angry

I’m in the very unfortunate position of being allergic to the stuff they spray on the fabrics inside of the car, when I bought my new car I told the dealer I didn’t want it because I'm allergic to it but they decided to do it anyway, lie to me and charge me for it claiming only the outside had been treated. I contacted Supagard to see if they could help me to prove my car had been treated so I can return the car and get my money back, but unfortunately I just got to speak to the technical director who became incredibly defensive when I said that I’m allergic to the stuff. He had a well rehearsed speech about how I couldn’t possible be allergic to it, it must be bad Karma, a disturbance in the force, drinking too much Irn Bru, “electrical activity” or too much ABBA on the radio that’s causing my problem (not exactly what he said but it was nonsense along those lines).When I asked him about record keeping I just got laughed at, great!!!So unknown chemicals are thrown at the inside of peoples cars with no proper records.They claim it’s endorsed by the motor manufacturers but when I asked Toyota for help, it’s nothing to do with them!!!The dealers love it because it costs them peanuts to treat a car then they charge you £££’s.Who knows what’s actually in the stuff, because I can’t get an ingredients list off them.Am I the only person in the universe that’s allergic to it?If I am, why do Supagard get so incredibly defensive if you mention allergic reaction to their product?Why do they have such well rehearsed speeches about how nobody has ever had a problem with it, even though they quite clearly don’t record when people contact them with a problem?I didn’t have a problem with Supagard, I just happen to be allergic to it so I say no when I buy a new car, but now I’ve been forced into this mess I just think the whole thing stinks.

Date of experience: Oct 26, 2021

I would like to thank everyone who I…

I would like to thank everyone who I have dealt with at Supagard for their fantastic customer service, quick response times and efficient service! This is my second vehicle I have taken out Supagard protection on and have been in contact with yourselves over various things over the past 5 years to which each was dealt with immediately and rectified simply, there is not one customer service representative I have spoken to who hasn't been polite and efficient, thank you. My most recent experience being with a stain on a car seat which actually needed reupholstered through the car dealer. It was the most stress and hassle free issue I have ever dealt with due to supaguard staff taking it upon themselves immediately to rectify the matter before I even had time to think about it, I barely had to do a thing. Having a one year old, being heavily pregnant and working full time, any added stresses are not welcomed but I really felt that Pete, you went the extra mile when actually on reflection, this is the customer service level you provide routinely which is outstanding. I wish more companies and service providers were as proactive as I have found Supagard to be!

Date of experience: Sep 25, 2021

Old fashioned service

I recently bought a car that had covered 7000 miles. I had the car Supagarded at the dealers but was unhappy with the results. I got in touch with Supagard head office, Within three days they had sent a Supagard specialist to my house who did the complete treatment again with fantastic results, at no cost to myself. Supagard went above and beyond my expectations I cannot thank them enough. the car now looks better than new. I thought this type of service was a thing of the past. Thank you Martin and your team.

Date of experience: May 28, 2021

Removing pollen and persistent water. spots

My black car got covered with tree pollen which got embedded in the old water spots and I could not get it off. I rang Supagard and James Smyth the Technical Manager was most helpful saying he would send me a number of products to try. I used his Water Spot Remover which worked perfectly and then his Paintseal cream to give it shine. Thank you very much James.

Date of experience: May 09, 2021

Supagard to the rescue

I left a review a week or so ago which was called `doesn`t do what it says on the tin`. Supagard responded very quickly and were extremely proactive in resolving the issue. They couldn`t have been more helpful and today they sent a couple of great guys to retreat our caravan. The result is absolutely great and we are very pleased with the product and the help we have received from Supagard. When applied properly it is a great product and it is backed up by a company which clearly does the right thing.

Date of experience: May 01, 2021

New car mats

New car mats I have just received some of the new car mats that Supagard are now doing and I must say they are of an excellent quality for the price.

Date of experience: Dec 19, 2020

Absolutely fantastic service 👌👍👍

Date of experience: Dec 09, 2020

Excellent customer service

Excellent customer service. First class all the way and wouldn't hesitate to use them again. A big thank you to Martin McCue for ringing me back when he said he would.

Date of experience: Dec 05, 2020