Review Time
Tried them out not disappointed all the whining review are about heat damages that’s out of any distributor's control .. ideally wise to check the weather network when ordering heat perishable's it’s common sense really.. (three days of cool weather is easy to track and manage) got my order within 48 hours with a couple complimentary hydration packs. Sweet ! Will definitely be placing further orders in the future as it’s cheaper and more convenient than all my local shops. Much love from Niagara -K
Good until it wasn’t. Ordered protein bars (3 boxes, ~$45 each). I got them at the door the moment they were delivered. Product arrived melted, unusable mush. Emailed customer service (Sharon) with pictures. She was dismissive, indicating there is a disclaimer for hot weather on website (which I later found, buried deep!) - they are not responsible. From a formerly loyal customer
**Terrible Experience - Poor Product and Customer Service**I recently purchased Allmax EAA from Suppliment Source, and I’m extremely disappointed with the entire experience. First of all, the product was of very low quality—far from what was advertised.To make matters worse, when I reached out to customer service for help, they were dismissive and unhelpful. I asked for a refund or replacement, but they kept giving me the runaround, making the whole process frustrating and exhausting.Overall, this has been one of the worst online shopping experiences I’ve ever had. I wouldn’t recommend this company or its products to anyone. Save your money and go elsewhere.
I thought this was a good company. Prices seem reasonable. However customer service is awful. My package was undeliverable for some reason and I was told to sort it out myself with Canada post. No refund no replacement offered. That’s brutal! Just lost a customer and referrals to all of my clients.
Great company. Have placed many orders for various supplements. The orders always arrive within 48 hours, are well packaged and are always exactly what I ordered. Competitive pricing with other Supplement suppliers makes return purchasing an easy option.
Our experience was terrible. We were on month 3 of ordering their products when we received a shipment with a few very damaged items. The one product opened and exploded over everything in the box, and one box and bar wrapping were opened. Took pictures and emailed the company immediately. Julie emailed us back with a video of someone packaging the product (appears this is their MO. I find it odd they make a Youtube video of a person packaging a box but I guess that is how they feel they protect themselves) and said that as we could see the box was fine when it was packed. What I saw in the video was proof there was no protection inside the box during the packaging processes on the bottom or sides of the box, which would make it very easy for items to be damaged. When I called to speak with Julie, Sandy, the Office Manager, refused to put me through. Sandy said they "do not take any responsibility and they have many happy customers, like the one she just got off the phone with" so basically this was my fault. Sandy said she saw the photo of the open protein bar box and it was closed when they packaged it, so I was lying about that. Yes, she called me a liar. She then compared her company to Amazon and when I asked her about Amazons refund policy she said they refund for everything.. I asked if that was their company model and she said no. It was a confusing conversation and went in circles. After Sandy explained that their company takes 0 responsibility I told her I will send everything back. She said I could but she would not refund and I would have to pay for shipping. I then read her the refund policy as stated on the website and Sandy said she was not familiar with their refund policy and hung up on me. All this because a $40.00 container of greens exploded due to their bad packaging.
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