Review Time
Saw a vehicle on Autotrader and placed th £99 deposit to hold it. Called to see if they had recieved it and to arrange to go the following day to view it and if it was in good condition would be a definate sale.
Had a call back from the receptionist (Will i believe) confirming time and also informing me of a deep scratch/dent on one of the wings but assured me that if I bought the vehicle that it would be sorted out before collection.
Autotrader had also done the usual vehicle checks with the £99 deposit and had brought up that the last MOT (april 2025) had pointed out an advisory of exhaust gas leakage near the Catalytic Converter so I made a note of that to ask about it.
Upon arrival and viewing the car I mentioned to the sales person about what they had said about the scratch/dent and he said yes it would be sorted. I also asked about the MOT and how much it would come with and he said minimum of 6 months, but when I mentioned about the gas leak he got cagey about it (I also noted that 3 of the 4 tires were barely legal).
I still decided to test drive the car as I was told that all issues would be sorted.
after the test drive I decided that I would go ahead as they said the issues would be done.
without asking the salesperson started going through a finance application to which i told him i wouldn't be needing that as it would be a cash sale.
After this and just before the deal was to be done he did the usual car salesperson thing of disappearing to the managers office for 20 mins then came back saying that because the car was a non franchise vehicle then the scratch/dent would not be done but they could "get it done for cheap but would cost me £200" despite 2 times being told under no uncertain terms that the damage would be dealt with before I took the car (This is the only reason I decided to make the 98 mile round trip and using fuel to go to this dealership).
No mention about the gas leak either.
Needless to say that I didn't go through with the deal as if they lured me there under false pretenses and also lied to me before the etst drive then what else would they lie about?
Should not be allowed and if I could I would be claiming back the fuel costs and invoicing for my time wasted due to their lies.
Avoid this place like the plague.
I bought a diesel vehicle less than a year ago, which is supposed to have a 3-year warranty. My main issue is that the speed camera alert system no longer works. When I sought help, I was told the support team couldn't assist because it's a manufacturer issue. Now, I've learned that resetting the alert requires an additional fee for Connected Services. I don't recall the salesperson mentioning this at purchase, although I was told the vehicle had the alert feature. It appears this feature only operates for the first 6 months and then stops without notification. Even though the car is under warranty, many crucial issues are not covered. Potential buyers should exercise caution!
I purchased a diesel vehicle that is less than a year old, which should come with a 3-year warranty. My main concern is that the speed camera alert system no longer functions. When I called for help to reset it, I was told the support team couldn't assist because it's a manufacturer issue. Now, I've learned that resetting the speed camera warning requires an additional fee for Connected Services. I don't remember the salesperson mentioning this when I bought the car, though I was assured it had the speed camera alert feature. It seems this feature only works for the first 6 months and then stops without any notification. Even though the vehicle is under warranty, many significant issues aren't covered. Potential buyers should be cautious!
The salesperson was outstanding, demonstrating thorough knowledge of the vehicle. We were kept informed throughout the process, and the attention to detail was impressive. I would definitely recommend this service to anyone in search of a vehicle.
I visited this dealership feeling dissatisfied with my previous vehicle, and I was incredibly impressed with the service. The representative was exceptional in helping us manage a challenging situation, taking the time to understand our financial limits and specific needs. Even when it seemed the deal might fall through, he went above and beyond to ensure I could still get the car I wanted. The entire experience was positive, and I highly recommend this dealership.
From the beginning, I was assured by the representative that the vehicle had a full-service history and a valid gearbox certificate, which influenced my decision to spend £17,008. However, I encountered multiple issues immediately: the parcel shelf was missing, the sunroof light was not repaired as promised, and I found damage on the driver-side door upon returning the vehicle. The car was also due for an MOT shortly after purchase, which should have been addressed beforehand. After taking it in for service, I faced recurring gearbox problems, which have caused significant stress and inconvenience. At this point, I feel I have been more than patient and am requesting a full refund. If not resolved swiftly, I may have to consider legal action.
I would definitely recommend this dealership to friends and family due to the exceptional service I received. There was no pressure to make a purchase, and I was allowed to take my time. The process was smooth and professional, with my car serviced and any necessary repairs completed before pickup. They also negotiated fairly on my part exchange, and I received a 12-month warranty along with a small gift as a token of appreciation.
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