Review Time
I contacted swim now and spoke to someone at length and explained that I was going on holiday and needed a one week crash course to polish up myself son’s swimming skills. I explained that I wanted all the 6 lessons in a week, that’s daily or an hour long instead od the 30 min sessions they offer. I paid the deposit and went for the taster lesson. After the taster lesson it was hard to reach them. And when I did reach them they informed me that no lessons were availabe and they couldn’t offer me the crash course all in a week. Of course my £45 deposit was not refunded because we had done the 20 min taster session.
Fantastic experience with Swim Now for my 3 year old son. Thankyou so much to Tess at Bannatynes Burton who has been so patient and given him so much confidence in the water after a bad experience with group swimming lessons elsewhere. Tess makes the lessons so much fun that I don’t think he realises he is learning new skills. Wouldn’t hesitate to recommend if your child is lacking confidence in the water or not getting on well with group lessons.
Swim Now is a friendly and professional company and have responded to all my queries promptly. I have enjoyed all my lessons and after 9 sessions can do backstroke. Tess is a great teacher, patient, kind and makes lessons fun. I look forward to my swimming lessons and don’t regret my decision. Only wish I had started earlier. Thanks Tess.
We have really enjoyed our Swim Now lessons. The children were already competent swimmers but their confidence and swimming strokes have really improved. Lillia has been a fantastic teacher. Lilia quickly understood what my children enjoyed doing and built from there. She brought stickers to help motivate the children and gave them competitions against each other and even had them answering some maths questions before being allowed to jump into the pool. We always look forward to the lessons. Thank you!
I have been a customer with Swim Now, and my experience has been extremely disappointing. The service is unprofessional and the rules constantly change depending on who you speak to.I have had genuine reasons for needing to reschedule lessons — even once when I was having a bleeding issue and could not attend — but was told I should have called 7 days before. On another occasion, I was told cancellations must be 24 hours before. Another time, I was told 5 days before was not enough notice. There are no consistent rules, which makes it very stressful for customers.Most recently, I was charged for a lesson I didn’t attend because I was never sent the usual plan or reminder. The only mention of the lesson was buried in a previous conversation, which is not a reasonable way to confirm a booking. I take my lessons seriously and have always attended when given proper confirmation, but this time I wasn’t given the information I needed.When I tried to discuss this, the management argued with me instead of trying to resolve the problem. I was considering rejoining with Swim Now in Leeds, but after this experience, I will not be returning.
I had lost my confidence after a couple of years of recovering from serious operations so needed some coaching back in the pool! Tess put me at ease straightaway and has really helped me with my techniques, particularly front crawl. I will continue with some adhoc classes after a much needed holiday.
Hi! I trusted swim now to help me prepare for a swim test, my instructor Liam was fantastic, and helped me conquer my fear of the water and prepared me for success! Thanks to him and his lessons (which I had for around two months! I managed to pass my swim test and get one step closer to joining conquering the seas!
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Swim Now helps people of all ages and abilities achieve their swimming goals.
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