Review Time
When I first started my swimming lessons I was a 66 year old with many fears in the water, then along came and absolute saint in the shape of my swimming teacher, whose name was Sarah. Oh my goodness was she patient, she listened to everything I had to say, never said I wasn't been rational, was always empathetic and supportive. I have now gone from being a no hoper to being able to swim on my own, not going to be swimming miles, but every time I get in the water now I do not tense up. I could not have done this with anyone else. Sarah you truly are a wonderful swimming instructor, more than that you are fantastic human being. Thank you so much.
At the age of 59 my fear of water is very bad, even being splashed would make me get out of the pool. I decided to have some lessons to surprise my family on holiday, by getting in the pool, at least with less fear and maybe swim a few strokes. With the help of my brilliant and lovely teacher Ella, I have managed to achieve my goal and now I have progressed to swimming without any aids over short distances. Also I can now cope with people splashing near me in the pool. Thankyou to Swim Now and especially Ella for helping me achieve my goal.
I needed to be able to swim in time for my Holiday which was 2 weeks away from the day I had my tester session. I went from zero knowledge of swimming to 15 meters of comfortable front crawl ~ I have to give credit to my swimming instructor Seth at the West Bromwich SwimNow leisure center! In a few days I’ll be able to enjoy the holiday pool with my friends but swimming this time! So excited
We had two instructors over the course of our time with Swim Now, Matt and Lizzie. They were fantastic and flexible with my daughters. Our youngest was only 2 when we started so I was allowed in to give extra support. The girl’s dont even know they are being taught and the teachers go with the flow with how they are feeling on the day. My oldest went from swimming with armbands to swimming underwater in 4 sessions. My youngest is gaining confidence every day. We will take our new skills and keep improving together. Thanks Swim Now!
Dominique is a great asset to the business. Although after my taster session for reasons I am not privy to the trainer left with immediate affect. Dominique offered me a refund (£570) or to wait for new trainer (this was their new Luton branch). I decided on a refund as the reason for the lessons were to travel in two months. Albeit I was becoming frustrated at the time the refund was taking and I didn’t get much pleasure in speaking to head office. In all of this Dominque was polite. Professional and always got back to me with positivity. That is customer service. Head office can learn from her. Thank you for sorting it all out for me. The five star is purely because of Dominique.
Had Danny as my swimming instructor, and had me swimming inside 6-7 lessons!!! Incredibly polite and helpful, and used creative methods to help tackle obstacles like head positioning in the water. Would highly recommend using Swim Now for your swimming lessons as they’ve been incredibly professional throughout
I paid a £50 deposit for a lesson on 20 August. Almost a month later I've not had the lesson scheduled and I was told to keep waiting. This company operates like a scam. Dragging customers along with promises of a lesson but delivers on nothing. They'll "be in touch when a slot becomes available " - total scam. So you can easily never ever get a lesson. UPDATE: I WAITED A FULL 8 WEEKS AND STILL NO INTRO LESSON. EVEN AFTER THEY ASKED ME FOR UPDATED AVAILABILITY. I DEMAND A REFUND AND DONT BOTHER STRINGING ME ALONG WITH MORE PROMISES OF A LESSON "SOON".
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Swim Now helps people of all ages and abilities achieve their swimming goals.
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