Review Time
I ordered a wet room screen that was supposed to be delivered overnight by a logistics service, but it never arrived. After a week of emails to the company, they sent another screen, which also got lost by the delivery service. The company kept saying they were waiting for confirmation about its location and trying to track it down, but it took another week with no progress. I tried contacting the logistics service, spending almost two hours on hold, only to be disconnected four times. The company rarely answers calls, leaving email as the only option, which results in delays of 24 hours for updates. I suggest looking for a more reliable company to avoid unnecessary stress and frustration for yourself and your customers. I was informed that a refund would be processed in 4-5 days, but the entire experience was disappointing and lacked any real customer care.
I ordered a wet room screen that was supposed to be delivered overnight, but it never arrived. After a week of emails, the service sent another one, which also got lost. They kept telling me they were waiting for confirmation on its location, and I spent hours on hold with the delivery company, only to be hung up on multiple times. The service was unresponsive on the phone, leaving me with no choice but to email and wait for updates that took days. I recommend choosing a more reliable company to avoid wasting time and causing frustration. I've been promised a refund in a few days, but this has been a terrible experience with no sense of customer care.
They often lack stock and should rely on manufacturers instead. Customer service is lacking when problems arise. I ordered a product on a Friday, confirmed it was in stock for delivery on Monday, and yet only part of my order arrived. When I followed up, they were unable to provide information on the missing items. After multiple inquiries, the remaining products were finally delivered late, despite them knowing the delivery had been completed. I requested a refund for the high delivery charges due to the delays, but they refused. I’ve since ordered from another company with no delivery charges. Time is valuable!
I was initially hesitant due to mixed reviews, but I found the customer support helpful when I called before placing my order. They answered all my questions promptly. I found their prices significantly lower than other companies for the products I wanted. My order was placed on Wednesday and was delivered perfectly by Friday. I will definitely use their service again and recommend it to others.
I ordered a wall-hung toilet with a specific frame but received a cheaper alternative instead. Contacting them was a challenge; the phone system just kept me on hold, and emails took a long time to get responses. The excuses for their poor service were endless. I strongly advise avoiding this company.
I paid for next-day delivery but faced numerous delays. When I followed up, I was told there was a banner on the website about delays, which I hadn’t seen. They refused to refund the extra delivery charge or acknowledge my concerns. After waiting a week, I canceled my order. I'm still waiting for my refund confirmation. Their service was terrible.
I had a terrible experience with this company. I ordered a product and paid for expedited delivery, but it never arrived. I was promised delivery dates that came and went without any updates. My plumber was unable to work due to this delay, and the company offered no real solutions, only apologies. I will be requesting a refund and strongly advise others to avoid this company.
I regret not reading the reviews before ordering. I placed an order with specific delivery instructions, but the item never arrived. Despite my efforts to contact them, they were unable to reschedule delivery for several days, causing additional delays for my tiler. I received no proactive communication from them and have had no resolution to my complaint. I strongly recommend avoiding this company.
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Established in 2004 Dramco Limited is a leading UK Online Bathroom Supplier, We have been suppling products at trade price to everyone for nearly 10 Years. Check out our Trade prices on www.tradewetrooms.com
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