Review Time
I ordered a Yonex Nanoflare 800 but received a Nanoflare 700. I proceeded to return it & reorder the 800. I received the same 700 model again. Shocking to see the level of inefficiency shown by such a large company. I now have to go through the full process of returning the same.
Terrible experience! I received a damaged, outdated item along with the wrong product. The support team is unhelpful and refused to process a return or even investigate the issue. I just got an email stating "Query Resolved!" Avoid wasting money on this service.
I made my first purchase from the platform, an expensive bag, but unfortunately, it arrived damaged. When I requested a return, their logistics partner claimed that the pickup failed due to a quality check issue, even though no one attempted to pick it up! Since then, I have been struggling to find a resolution with their customer service, but they seem indifferent.
I made my first purchase from the platform, an expensive bag, but unfortunately, it arrived damaged. When I requested a return, the logistics partner claimed pickup failed due to a quality check, even though no one came to collect it! Now, I'm struggling to find a solution with their customer service, which has been unresponsive.
I had a terrible experience with their customer care. I lodged a complaint about a product that never arrived, and it took them two weeks to respond, only to say the logistics partner claimed it was delivered, so they couldn't help. I requested either a refund or the product, but their customer service seemed to trust the logistics partner over the customer. If I don't receive a resolution by the specified date, I will consider legal action.
I've made several purchases through the platform recently, and to my disappointment, I received compromised or poorly manufactured items almost every time. It feels like this app is designed to sell defective products. Additionally, I've been charged convenience fees every time I've tried to return or reorder. I'm paying for their mistakes, and it's disheartening to see a name with a good reputation involved in this.
I bought several items from the platform from well-known brands. However, due to a long delivery delay and my need to travel, I had to cancel my order. It's been over a month, and I still haven't received my refund. This amount is significant, and the delay is really affecting me financially. The lack of proper customer service for immediate assistance is incredibly frustrating. This experience has left me questioning the reliability of the platform.
This brand has become a nightmare. I placed an order for baby products weeks ago, and despite the baby arriving, the products have not. They keep claiming missed deliveries while I’ve provided alternative contact numbers. When I asked to speak to a manager, they refused. The arrogance of their staff is appalling. I regret placing my order and would advise others to shop in physical stores instead.
I am very disappointed with the service I received. I made a purchase simply because of the brand's name, but their online delivery service was subpar. The call center representatives just repeated the same information without resolving my issue. I wouldn't recommend this platform to anyone and will be deleting the app.
I ordered a pair of running shoes from the platform, but after numerous delivery issues, I received a parcel containing used, dirty shoes instead. The product was clearly fake, despite the claims of authenticity. I spent a considerable amount on what should have been genuine shoes. I am demanding a full refund, a proper replacement, and compensation for the distress caused.
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