Name: tedee.com
Telephone: +48223077267
Rating: 4.5

Kay Johnson Guest

I had a question about setting up 2nd administrator and remote access for my Tedee door lock, and th

I had a question about setting up 2nd administrator and remote access for my Tedee door lock, and the support team were very helpful and patient in walking me through it.
There was some initial confusion around which access settings were required, but Magdalena from Tedee Support took the time to check the exact configuration, asked for screenshots, and clearly confirmed that everything was set up correctly.
She also explained the difference between lock access and bridge access in plain language, which was exactly what I needed for peace of mind.
Everything is now working perfectly, and I’m very happy with both the product and the support. Great customer service makes all the difference, thank you.

Date of experience: Feb 09, 2026

Kay Johnson Guest

3 weeks ago

Very helpful support team

I had a question about setting up 2nd administrator and remote access for my Tedee door lock, and the support team were very helpful and patient in walking me through it.There was some initial confusion around which access settings were required, but Magdalena from Tedee Support took the time to check the exact configuration, asked for screenshots, and clearly confirmed that everything was set up correctly.She also explained the difference between lock access and bridge access in plain language, which was exactly what I needed for peace of mind.Everything is now working perfectly, and I’m very happy with both the product and the support. Great customer service makes all the difference, thank you.

Date of experience: Feb 09, 2026

Guillaume Guest

1 month ago

Super fast and reliable service thank…

Super fast and reliable service thank you 👍🏻☺️

Date of experience: Jan 22, 2026

Viktor Guest

1 month ago

Overall positive experience

Overall positive experience, some issues with Auto-unlock, but they were solved with updates, little bit longer then expected, but still good.

Date of experience: Jan 20, 2026

Tom Guest

1 month ago

Great product

Great product. We’ve been using it for 2 weeks and it works fantastically with partying children who always keep forgetting their keys.The installation proces could have been easier. They mention 30 seconds on the website to mount in on your existing lock… It’s more like 20 minutes and not always that easy. Once mounted, the programming part is easy !!

Date of experience: Jan 19, 2026

V.O. Guest

1 month ago

Easy Integration into Smart Home

Date of experience: Jan 13, 2026

Klaus Schmidt Guest

1 month ago

tedee support

Fast responseHelpful advice

Date of experience: Jan 12, 2026

Adina Jagbeck Guest

1 month ago

Just works. No hassle

I installed this device (cylinder, knob and keypad) and it worked right away. I might add the wifi bridge later on.

Date of experience: Jan 09, 2026

Tom Guest

1 month ago

Already had 1 Tedee pro for over 2…

Already had 1 Tedee pro for over 2 years en it works fantastic. Battery life is great also. Just bought my second lock. Super fast shipping, easy to install.