the4thutility.co.uk

4.5
4.5 Based on 440 reviews

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Average Rating

4.5

/
5

440 Reviews

5 Star
82%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

beth carreras
Sara was really friendly and helpful…

Sara was really friendly and helpful and she solved my issue

5
Date of experience: Nov 26, 2025
John Watts
Spot-on

Really helpful staff, not an endless maze of infuriating ai drivel. I've been with them for a year and have had no issues. Spot-on.

5
Date of experience: Nov 26, 2025
vinith vijayan
Good service

5
Date of experience: Nov 26, 2025
Jason Collymore
This has been a reliable fibre provider…

This has been a reliable fibre provider and I guess the initial teething problems paved the way for a consistent service that has been great for work.

4
Date of experience: Nov 26, 2025
Karen Flanagan
Girl on phone was very helpful and…

Girl on phone was very helpful and resolved my issue immediately

5
Date of experience: Nov 26, 2025
Evo1
Shocking level of service

I’ve been extremely disappointed with the service levels from 4th Utility. The IP address my connection is assigned keeps showing as being outside the UK, which means several apps and services block access because they think I’m abroad.When I raised this issue, the only solution they offered was to keep turning my router off for five minutes at a time in the hope of randomly getting a different IP address. That’s not a fix—it’s an inconvenience. To make matters worse, they refuse to provide a static IP address unless I pay an additional monthly fee, which feels unreasonable given that the issue is caused by their network setup in the first place.Overall, the service has been unreliable and the support unhelpful. For the price, I expect much better. I wouldn’t recommend 4th Utility based on my experience so far.

1
Date of experience: Nov 26, 2025
EnockYamoah
SARAJ was very knowledgeable and…

SARAJ was very knowledgeable and patient with me. Staff like this are a credit to 4th Utility and part of the reasons I’m still with the company. So kind and polite.

5
Date of experience: Nov 26, 2025
Antonio
Trusteble company

Trusteble company, good costumer services and excellent services

5
Date of experience: Nov 26, 2025
Cheryl
Had little to no issues and any issues…

Had little to no issues and any issues that have occurred have been delt with swiftly very satisfied with the service so far

5
Date of experience: Nov 26, 2025
Taiwo Adeniyi
Good network coverage

5
Date of experience: Nov 26, 2025

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