Review Time
Avoid 4th Utility they offer cheap WiFi to start and before you no it your be the prices go up , trying to get hold of someone to resolve an issue they will have you on hold for up to an hour nightmare. Also they offer promotions ie refer a friend they get 3 months free WiFi and I will and receive a free Amazon voucher worth £100 they will then say you can’t claim the voucher for 3 months until the friend has made there there first payment I then contacted 4th utility to claim this voucher to be put on hold for hours only for them to pretend they new nothing about this promotion I never received my Amazon voucher please don’t be fooled by these promotions it’s lies
I have had nothing but issues since changing from Virgin looking for a cheaper deal. I have to reset my router approximately 3-4 times day, the network just drops or WiFi drops either way, you don’t realise how much it impacts your house that has its heating, doorbell and working from home ruined.You have to hold for 30 minutes to speak to a friendly team who all tell you to try something different.. none of it works. I’m now at the stage of looking into how I can cancel my contract as they have not contractually delivered the service I pay for. Moral is “pay cheap, pay twice” don’t do it!!!
This is the worst broadband service I’ve ever had. The speed is incredibly inconsistent, and there’s no reliable way to contact the company. As soon as they answer the phone and realize you’re an existing customer, they transfer you to Via, where you can wait for hours before speaking with an operator.Reaching them through WhatsApp is also impossible for current customers, though potential new customers seem to have no trouble getting in touch.I’m still having ongoing issues with my Xbox. Their website provides instructions for setting up the necessary ports, and even though I’ve configured everything correctly, I still can’t access the Xbox Store. The only way to make it work is by switching to mobile data. It’s absurd.I often can’t watch TV because it says my network is connected through a VPN or proxy, even though it’s not. I also have to switch to mobile data when top up my electricity or gas.
I first contacted 4th Utility on 4 March 2025 about a failed One Time Switch. I have full proof of all my emails, calls, and complaint references since that date. They even admitted in writing that my case was “affected by the One Time Switch issue,” but never fixed it.Seven months later, absolutely nothing has changed. I’ve been ignored, left paying two providers, and forced to chase them endlessly. Their customer service shows zero accountability or respect for the time and money of their customers.I’m now escalating this case to the Ombudsman due to 4th Utility’s lack of interest in providing any solution. The only fair outcome is:• A full refund for the Virgin Media month I had to pay because of their failure.• Immediate cancellation of my current contract with no termination fees.I will continue pursuing this until I receive proper compensation for the time, money, and abuse caused by this company. Their behaviour is unacceptable and a clear breach of Ofcom switching rules.Avoid 4th Utility at all costs.Update :I even spoke to them by phone, and they confirmed they would cancel my account with no charges. Instead, the only email I received afterwards was the one closing my Service Request (Ref: 29940642387), without honouring what was agreed on the call. They closed the case and ignored everything that was promised.
Claim your business profile now and gain access to all features and respond to customer reviews.
www.trustfares.com
electricgeneratorsdirect.com
damastravels.com
www.usimmigration-support.org
homecabinets.com
dmhall.co.uk
skillix.space
hipoteken.com
ubersuggest.com
shopanemoia.com