the4thutility.co.uk

4.5
4.5 Based on 440 reviews

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Average Rating

4.5

/
5

440 Reviews

5 Star
82%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

Clarice Clark
Excellent customer service, well done! 👏

Received great and prompt support from a customer service representative named Olu. He was very friendly and demonstrated high customer service skills. Thank you!

5
Date of experience: Nov 27, 2025
Lionel Hughes
Satisfactory

Satisfactory internet.

5
Date of experience: Nov 27, 2025
GROSFUN15
Dependable and affordable

A significant improvement over my former provider! Fast speeds, competitive pricing, reliable service, and excellent support. Amazing!

5
Date of experience: Nov 27, 2025
Kasey
Fantastic, dependable service at a great price

Leaving my previous provider for this service was a game changer! Installation was on schedule, and everything was operational immediately. Interacting with customer service before installation was easy and hassle-free. I've recommended this service to friends who have had similar positive experiences.

5
Date of experience: Nov 27, 2025
FS46
Top-notch internet service!

Before switching, I faced numerous issues with my previous provider. With three daughters using the internet daily, it was a constant struggle! Customer service was unhelpful, often leaving us without a connection for extended periods. Since making the switch, I’ve experienced zero issues! Highly recommend to others! The installation team was prompt, cleaned up after themselves, and were friendly. 10/10.

5
Date of experience: Nov 27, 2025
Sara was incredible in resolving my technical issue...

Sara was incredible in resolving my technical issue quickly and efficiently.

5
Date of experience: Nov 27, 2025
Dora Morris
Outstanding provider

Outstanding provider with minimal disruptions and consistently reliable speeds.

5
Date of experience: Nov 27, 2025
Aravind Prabhakaran
Clean installation with little mess and…

Clean installation with little mess and finished in a couple hours, thanks Rob

5
Date of experience: Nov 27, 2025
Jung Lim Yun
Olu was my saviour! Thank you!

Want to thank and praise Olu for his excellent customer service. Had nightmare after nightmare with Rise Fibre but only after speaking with Olu, were all these issues rectified. He was the only person who took the time to appreciate the frustration of us being over-billed and followed through to make sure it didn't get lost in the system again. He made promises that he kept, was professional in his manner at all times and even took the time to call me back to check with me that everything on the account matched with what was offered to me. Any time you get someone who knows how to give excellent customer service, you just hope the company they work for knows and appreciates how important they are to the company. Thank you Olu!

5
Date of experience: Nov 27, 2025
Linda
Stephen Ralph

Stephen Ralph, spoke clearly and was very knowledgeable on the product I was enquiring about. He was polite, throughout the whole conversation and helpful.

5
Date of experience: Nov 27, 2025

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