Name: the4thutility.co.uk
Telephone: 08000662833
Rating: 4.5

Tom Brennan Guest

4 months ago

Really quick and helpful getting the…

Really quick and helpful getting the info i needed

Date of experience: Oct 27, 2025

Connor Willoughby Guest

4 months ago

Great support, improvements behind the scenes

Wayne was great. Aspects for the company to look at:The IVR has a support option which refers to web docs but doesn't actually route to a person. If you (4th Utility) are going to change the admin credentials of the router you need to make this known to the customer and communicate this far better than you do currently.

Date of experience: Oct 27, 2025

Tracy Hooker Guest

4 months ago

Excellent on time keeping

Excellent on time keeping. Engineer was very friendly & asked all the questions. Also asked if I needed to know anything before he left. Left property tidy as he found it Thank you a good experience

Date of experience: Oct 27, 2025

Dee Guest

4 months ago

Fab job done!

I sadly missed the engineer on the Friday as was getting my keys later but the same person came. Very prompt and polite he even advised me that I should get permission for drilling ahead of time. Very quick service would highly recommend.

Date of experience: Oct 27, 2025

Lina Bahadurshah Guest

4 months ago

I have issue with my wifi signal

I have issue with my wifi signal at home . The coverage is extremely poor and spoke with LUKAS on the phone he listened all the issue what we have and went through some checks and and suggestions and recommended some ideas.I appreciate the way he was listening

Date of experience: Oct 27, 2025

Pit Pita Guest

4 months ago

Good friendly sorted in minutes

Good friendly sorted in minutes Shehryar sorted ne out quick time

Date of experience: Oct 27, 2025

Mr John Anthony waters Guest

4 months ago

The person who helped me was a 100% he…

The person who helped me was a 100% he went beyond and all credit to him and your company

Date of experience: Oct 27, 2025

Thomas Dalzell Guest

4 months ago

Olu at First Utility

Olu was brilliant today. He did his utmost to get me connected and did so expertly Thank you!

Date of experience: Oct 27, 2025

Katy haberman Guest

4 months ago

Customer service is horrendous

Customer service is horrendous, no on ever answers the phone in less than 30 minutes whether you call morning, afternoon or evening. The wifi rarely hit the minimum speed. When i finally got through and cancelled, i waited 2 weeks for the return packaging. I called again, the cancellation is still in review and no timeline given. I am now expected to hold onto a router that i don't need, until they decide to do whatever they need to do on their end. SAVE YOURSELF TIME, pay a slightly higher price for Broadband, go somewhere else.

Date of experience: Oct 27, 2025

Chris Charlton Guest

4 months ago

Give Olu a pay rise

After a very bad experience with 4th utility in the past I can confirm that Olu was very professional on the phone and solved my problem quickly unlike some of the past experiences I have had so thank you Olu.