Review Time
This is my first & last visit. I was in Worcester on a cold day and thought I'd try out the Cornish Bakery. I ordered a bacon and cheese croissant and drink and paid for it. I looked at my order and it didn't seem to be warm and I asked if it was heated and she said it wasn't. I asked if it could be heated and they said no they have no way to heat anything. Seriously ??? (So far not impressed). At this point was annoyed... I then took my tray with a cold croissant and drink to the dining area. There were only a few people at tables in there, but several tables were very dirty and stained. I turned around and returned to the counter with my tray and asked for a refund. The young woman was quite indifferent.I will not be returning.PS. For lunch I went across the way and got a hot lunch in clean surroundings.
Cornish Bakery Gloucester Quays.Coffee not hot, cream served in a small pot/dish — at least 50% less than the supplied Cornish Cream tubs, scones on shop window ledge ( not on plates) and also half the size, pastries layout over loaded. Shortage of pasties due to oven breakdown - was fixed after arrival. I think the area/regional manageress in attendance.Store showing lower standards since previous manageress moved to new store/shop. ( Yes as a Cornishman I’ve used the Quays store for many years)
We go here regularly for coffee and the coffee is lovely. This time I had a slice of quiche. The quiche was cold and just full of egg and peas, nothing else. I had one mouthful.It tasted horrible. I handed it back to the young man that served me and he was very apologetic. He passed on my comments and nobody came over to speak to me or offer my money back. Very disappointed.
While the pasties from the Cornish Bakery in Hereford and Gloucester are good, today’s experience in Hereford has cast doubt in our minds about ever buying your sweet pastries again. My wife and I enjoy French Almond Croissants made with real almonds, almond paste, marzipan and almond essence and light flaky pastry. On walking past your shop I saw numerous pastries which had just been baked. I asked if they were almond croissants, as they looked very appealing, and was assured they were and I bought one. At £3.80 each I had high expectations. The two girls behind the counter were very pleasant, friendly and obliging, warning me that it was very hot. Sadly this was not an almond croissant as we know it. When cooled sufficiently to eat, it was a soggy pastry case with an unknown variety of jam in it, There was an initial hint of almond flavouring, and a few sliced almonds on the surface gave the appearance of the genuine article. Most of all the main flavour was really unpleasant, being metallic or as my wife suggested, fishy. We both found it frankly very unpalatable. It has left a lasting taint in my mouth and palate which has not gone after 6 hours, and a meal. It might be the excessive raising agent used, or contaminating oil or fat. I would be interested to know the actual ingredients if they are available. I initially did not want to write a negative review as it reflects badly on the staff who were working hard. The food displayed reflected pride in their work and could not be faulted. However a phone call to discuss this with the manager, in mid afternoon, was not successful. I would be grateful for a reply addressing my concerns, from the head office. Thank you.
In street where it's card only, which tells me the HQ doesn't trust the staff with cash, none of those working today looked over 20 either so it's not like they have fourteen year olds on the till. The tables were dirty and its awful service. Went in for something to eat and had a cheese and bacon croissant, the bacon was burnt, the cheese wasn't melted and the croissant was still raw, I have no idea how someone who works in a kitchen screws up that badly.
Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people ar the front who have ordered can end up with no where to sit. Perhaps needs a polite sign not to reserve seats until you have purchased food. Customers even reserving seats with items of clothing despite being at the back of the cue. I am sure if there was a sign people would not do this although I understand the elderly and disabled would need to sit.it was the Stamford branch I went to.
The team led by Leanne at Bourton on the Water provide an outstanding service. The setting while a little rough around the edges is in a stunning location. The coffee and pastries/pasties never fail to deliver. Leanne is an amazing leader and employee who cares about her role and the customers satisfaction whether they are staying in or taking away from the Cornish Bakery. Honestly both Leanne and the staff deserve higher than 5 ⭐️⭐️⭐️⭐️⭐️⭐️
Claim your business profile now and gain access to all features and respond to customer reviews.
faceit.com
cognitivemetrics.com
www.moneyquest.co.uk
elbergs.com
delachat.com
honeywellsmartlighting.com
preciseairandheating.com
claims1.co.uk
betitall.info
uk-royalvip.com