Review Time
I recently ordered some KYB shocks/struts for my 2005 Honda Odyssey van. Immediately after placing my order, I realized I had accidentally duplicated it. Now I was going to be charged for the item I wanted twice. At the time my order was placed, ShockSurplus was closed, so I emailed my dilemma to the their support team. In the back of my mind, I was thinking my stupid mistake would end taking forever to get resolved. To my surprise, there was a response to my email from an extremely helpful employee named Cheri, the first thing the following morning. She assured me that she would follow up on this matter and get it resolved as soon as possible. By mid afternoon, I received a follow up message that my charge card would be credited within 1 to 3 business days and that my order had been shipped. This is a business that understands the importance of good customer service! Not only will I purchase product from ShockSurplus in the future, I will be sure to recommend them to all of my friends. A special shout out to Cheri, she is a gem! I would be very proud to have her as an employee.
Cheri and team are great. They will answer every question that you might have and will even bring up some things to consider that you may not have thought about.
My sons and I have purchased several suspension set ups over the past 5-6 years. We have no complaints and will continue to come back to SS for all of our suspension needs.
Thanks a lot!!
I had a great experience with Shock Surplus. Their communication was excellent from start to finish, keeping me updated every step of the way. Shipping was fast, and my order arrived sooner than expected and in perfect condition.
Very professional and reliable company. I highly recommend them and will definitely be doing business with them again!
Guys were really helpful… I have a partial unicorn in a 21 Toyota tundra sport 4 x 4 that sits a bit lower than a normal TRD 4 x 4.I wanted more of a leveling situation but still a little tail high because I tow sometimes. Guys set me up with 6112s and Springs at the lowest setting that’s still allowed me to run 34’s.
Thanks again, gentlemen!
For success in customer service, listening is key, along with having a solid understanding of customer inquiries. Both were demonstrated exceptionally well here. The team took the time to address and clarify any questions. Selling a product is one thing, but truly knowing it is another. The assistance I received was outstanding, and I'm pleased I chose this service over others. Their expertise was remarkable. If you're considering purchasing shocks or have any queries, the representatives here are knowledgeable and excel in their field.
Initially, we ordered the incorrect shocks. However, the process for returning them was simple, and we were able to get the correct ones quickly. We're very pleased with the product and the level of customer service provided.
I have bought from the company previously for another vehicle, and I needed to replace some shocks on my Suburban with a 6-inch lift. The variety was impressive, with options available in different lengths. The customer support team was outstanding, providing quick responses and helpful advice on choosing the right products.
I mistakenly placed an order to my previous address, which is over 5 hours away. I realized this quickly and reached out to the support team via email. They updated my address in the system within 20 minutes. Unfortunately, the shipment still went to my old address. I attempted to meet the new owners when I visited, but they weren't available that weekend. However, one representative went above and beyond to assist me, ensuring I received my shocks. It took longer than I had hoped, but the team did an excellent job in getting my product to me.
The videos were exceptional and truly influenced my decision to go with this service over others available. I appreciate the effort they invested, which led me to choose them for my needs. They clearly explained the differences, making it simple for me to determine the best options for selecting new shocks and a stabilizer.
I reached out to place my order and had the pleasure of speaking with a representative who was incredibly knowledgeable and helpful in finding the right shocks for my specific needs. The experience was fantastic! Great prices, items in stock, and customer service that is hard to find these days! Thank you for the excellent support.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver.
We drive and test everything we give recommendations on.
carid.com
granthamcaravans.co.uk
malagacars.com
raisingthebarapp.com
www.youcanic.com
birminghamparking.com
spectradrive.com
rustec.co.uk
sicilybycar.it
easynumberplates.com