Review Time
I bought an expensive dress in the sale. It had been out of stock in my size so I knew it would have been returned. What I didn’t expect is that although the tag is on, the dress is grubby and crumpled. I have kept it because it is just what I wanted for a specific function, but I have had to have it professionally cleaned and pressed which is disappointing.
I bought an expensive dress in the sale. It had been out of stock in my size so I knew it would have been returned. What I didn’t expect is that although the tag is on, the dress is grubby and crumpled. I have kept it because it is just what I wanted for a specific function, but I have had to have it professionally cleaned and pressed which is disappointing.
I found the customer experience with The Fold excellent, I bought a dress for my son’s wedding on line but first spoke to Shahnaz who was extremely helpful with sizing etc. The Mariano dress was light, comfortable and flattering, perfect for a sunny wedding day.
I found the customer experience with The Fold excellent, I bought a dress for my son’s wedding on line but first spoke to Shahnaz who was extremely helpful with sizing etc. The Mariano dress was light, comfortable and flattering, perfect for a sunny wedding day.
Great company, great customer service and I love the ‘Try Before You Buy’ service that is offered. It’s a great idea and allows you to try different sizes, styles and combinations at home without having to pay up front and go through the ‘waiting for a refund’ process. You simply return what you don’t need within the short timeframe given (5 days) and then only get charged for what you keep. Genius. Items are received in beautiful packaging too, and the process is very straightforward.
Great company, great customer service and I love the ‘Try Before You Buy’ service that is offered. It’s a great idea and allows you to try different sizes, styles and combinations at home without having to pay up front and go through the ‘waiting for a refund’ process. You simply return what you don’t need within the short timeframe given (5 days) and then only get charged for what you keep. Genius. Items are received in beautiful packaging too, and the process is very straightforward.
I purchased a number of items from the Fold to date, but won’t buy from them again. Given the high product prices and additional delivery fees, I expected a higher standard of customer service.I ordered multiple sizes with the intention of trying them on and returning what didn’t fit. The parcel was delivered on a Saturday to my building’s concierge. However, since the concierge is closed on Sundays, I was only able to collect the package on Monday. When I contacted customer service to return a few items, I was informed that their return policy allows returns only within 14 days of delivery. From my experience, the Fold are very slow at processing and delivering orders, and in some occasions took several weeks to process returns and was beyond 14 days, which only works in their favour. At this point I don’t feel like keeping any of the items and won’t be purchasing from them again.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
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