Name: thefoldlondon.com
Telephone: 02073367599
Rating: 4.4

Alison Smith Guest

17 days from return to refund

Dress arrived and unfortunately too small but don’t expect to have to chase refund and wait 17 days from return to receive the refund of over £500 . Would not order anything again as this is not acceptable.

Date of experience: Mar 20, 2026

Jacqueline Wall Guest

1 month ago

Love the try before you buy option.

Date of experience: Mar 12, 2026

MH Guest

1 month ago

Fab service from initial contact

Fab service from initial contact, to getting a date and time to suit me, arrived and Aryn was so helpful, including getting the alterations right, highly recommend the store and staff.

Date of experience: Mar 07, 2026

ALISON WAISER BLAKE Guest

1 month ago

Amazing

In central London for work on a beautiful sunny day, wearing my favourite Fold tweed dress. I lost count of the number of times people stopped me to compliment the dress - the style, fabric, fit. Not only did the dress make me feel great but it clearly made a positive impact on others - who ever said fashion was frivolous?

Date of experience: Mar 05, 2026

Bridget Kendrick Guest

1 month ago

Beautiful Clothes. Don’t buy newly added

Beautiful clothes, just sucks that 3 weeks after being added as new on the websites it’s added to the same. I’ll never buy something newly added again.

Date of experience: Mar 04, 2026

Monica Guest

1 month ago

Beautiful clothes and excellent customer service

Clothes from The Fold are absolutely stunning.Customer service is top-notch! Shahnaz dealt with my issue very friendly and professionally, she is a real asset to The Fold. Very satisfied with my purchase and help from customer service.Will definitely purchase again.

Date of experience: Mar 04, 2026

ElizabethHenderson Guest

1 month ago

Fantastic customer service

Fantastic customer service, I emailed regarding a return and received a reply almost immediately

Date of experience: Feb 24, 2026

Vee Guest

1 month ago

Outstanding Service!

The professionalism, and timely response. The quality, and timely notification of purchase(s) made. Each purchase that I have made has its personal touch.

Date of experience: Feb 23, 2026

Hannah Jenkins Guest

2 months ago

Customer service replied to my email…

Customer service replied to my email inquiry quickly and resolved the issue I had with a shipping label. They provided a new label and extended the return window for me for this particular return. Excellent customer service!

Date of experience: Feb 18, 2026

Helen Guest

2 months ago

Speedy delivery and the try on service…

Speedy delivery and the try on service is super. Much easier to make a proper decision at home than in a store. Beautiful plastic free packaging a plus too.