Review Time
I have purchased several of the new designs by Caroline Issa in the clever crepe material: two waistcoats, two wide leg pants, Caselle Jacket and pencil skirt. The material is luxurious, falls beautifully. I am 5'4", 117 pounds and the wide leg pants look amazing on me. The design of the waistcoat is unique and looks fabulous on. The jacket and skirt are stunning. I feel great when I wear these outfits. The quality, feel of the material and the unique designs are a cut above most designers. I consider it an investment. AND the material is washable! The Customer Service is excellent. I live in California and whatever issues have come up over the last 10 years that I have been purchasing from Fold have always been handled. Thank you Fold!!
I have purchased several of the new designs by Caroline Issa in the clever crepe material: two waistcoats, two wide leg pants, Caselle Jacket and pencil skirt. The material is luxurious, falls beautifully. I am 5'4", 117 pounds and the wide leg pants look amazing on me. The design of the waistcoat is unique and looks fabulous on. The jacket and skirt are stunning. I feel great when I wear these outfits. The quality, feel of the material and the unique designs are a cut above most designers. I consider it an investment. AND the material is washable! The Customer Service is excellent. I live in California and whatever issues have come up over the last 10 years that I have been purchasing from Fold have always been handled. Thank you Fold!!
I recently ordered an item from The Fold’s website. While the quality of the product was fine, I found it difficult to style and therefore decided to return it.As The Fold accepts in-store returns, I chose to return the item to one of their London shops. Upon returning it, a staff member informed me that I would receive a return confirmation email within 30 minutes. However, I did not and I subsequently contacted the company via WhatsApp and finally received the confirmation email the following Monday.I was advised that the refund would be processed within 5 to 7 working days. I found this timeline surprising, as other retailers that accept in-store returns—such as John Lewis, Selfridges, and LK Bennett—typically issue refunds on the same day.It has now been 7 working days, and the refund has yet to appear in my account. I contacted American Express, who confirmed that they have not received any transaction from The Fold.Given that international transactions involving brokerage banks are often processed within 1 to 2 working days, it is difficult to understand why a domestic return would require over a week to process.One of the main advantages of online shopping is the convenience and efficiency it provides. Unfortunately, this experience has been unnecessarily stressful and time-consuming.While The Fold may offer quality products, based on my recent experience, I would not recommend shopping with them online.Update:I received an email from Helena on the Customer Care Team, and she has processed a full refund, including the shipping cost (22/05/2025).I was also able to confirm that the refunded amount has been credited to my credit card account today (23/05/2025).Thank you for the efficient customer service.
I recently ordered an item from The Fold’s website. While the quality of the product was fine, I found it difficult to style and therefore decided to return it.As The Fold accepts in-store returns, I chose to return the item to one of their London shops. Upon returning it, a staff member informed me that I would receive a return confirmation email within 30 minutes. However, I did not and I subsequently contacted the company via WhatsApp and finally received the confirmation email the following Monday.I was advised that the refund would be processed within 5 to 7 working days. I found this timeline surprising, as other retailers that accept in-store returns—such as John Lewis, Selfridges, and LK Bennett—typically issue refunds on the same day.It has now been 7 working days, and the refund has yet to appear in my account. I contacted American Express, who confirmed that they have not received any transaction from The Fold.Given that international transactions involving brokerage banks are often processed within 1 to 2 working days, it is difficult to understand why a domestic return would require over a week to process.One of the main advantages of online shopping is the convenience and efficiency it provides. Unfortunately, this experience has been unnecessarily stressful and time-consuming.While The Fold may offer quality products, based on my recent experience, I would not recommend shopping with them online.Update:I received an email from Helena on the Customer Care Team, and she has processed a full refund, including the shipping cost (22/05/2025).I was also able to confirm that the refunded amount has been credited to my credit card account today (23/05/2025).Thank you for the efficient customer service.
The Fold are amazing! I had been let down by the main department stores and was in a right pickle. From the moment I walked in the store the service was outstanding. Their advice and help was incredible. I needed a tiny repair on the dress and it was done in 2 hours. I cannot thank The Fold enough and would give them a 100 stars if I could.
Staff had prepared for my visit by stocking fitting room with items. They were thorough and professional and gave me honest feedback about the fit and suitability of the items as I tried them on. I left with several pieces that suit me well and that I know I'll keep for a long time.
The Fold are amazing! I had been let down by the main department stores and was in a right pickle. From the moment I walked in the store the service was outstanding. Their advice and help was incredible. I needed a tiny repair on the dress and it was done in 2 hours. I cannot thank The Fold enough and would give them a 100 stars if I could.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
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