Review Time
After ordering a beautiful dress for my son’s upcoming wedding, I reached out to the store to set up an appointment for another size or different look. Lily MacPartlin set a day and time for me to come into the store while I would be visiting London from the United States and reassured me that she’d help. Lily was the best! She listened to what I was looking for and brought me a ton of options. I finally decided on a beautiful blouse and trousers. She also showed be a gorgeous pair of shoes that I ended up buying when I returned to pick up my altered trousers! Lily took time to listen to what look I wanted to create and gave me honest feedback. I’m so excited to wear this chic outfit to my son’s wedding. Side note— Lily asked how long I’d be in London and made sure my alterations were expedited before I headed to Dublin. She is from Dublin and graciously wrote a list of places to visit. The personal service I received from Lily was AMAZING! This was my first time shopping with The Fold and it won’t be the last. I will definitely share my experience with others!!
After ordering a beautiful dress for my son’s upcoming wedding, I reached out to the store to set up an appointment for another size or different look. Lily MacPartlin set a day and time for me to come into the store while I would be visiting London from the United States and reassured me that she’d help. Lily was the best! She listened to what I was looking for and brought me a ton of options. I finally decided on a beautiful blouse and trousers. She also showed be a gorgeous pair of shoes that I ended up buying when I returned to pick up my altered trousers! Lily took time to listen to what look I wanted to create and gave me honest feedback. I’m so excited to wear this chic outfit to my son’s wedding. Side note— Lily asked how long I’d be in London and made sure my alterations were expedited before I headed to Dublin. She is from Dublin and graciously wrote a list of places to visit. The personal service I received from Lily was AMAZING! This was my first time shopping with The Fold and it won’t be the last. I will definitely share my experience with others!!
Superb customer service has one name: Helena! Helena's service is representative of what I have come to expect from The Fold brand promise. A fantastic organisation! Great customer support from beginning to end of the process. Helena and the team at The Fold are really informed and go the extra mile at every stage. I would recommend them unreservedly.
Superb customer service has one name: Helena! Helena's service is representative of what I have come to expect from The Fold brand promise. A fantastic organisation! Great customer support from beginning to end of the process. Helena and the team at The Fold are really informed and go the extra mile at every stage. I would recommend them unreservedly.
I had a brilliant experience with an individual styling session. Having provided a few details beforehand about my size and what I was after, the team had already hand-picked a large selection of clothes for me to try on as soon as I arrived. Whilst I was there, they couldn’t have been more helpful with advice and finding new options for me. I don’t live in London, so I travelled down specifically to visit The Fold as I love all their clothes, and I left a happy customer. Thank You!
I had a brilliant experience with an individual styling session. Having provided a few details beforehand about my size and what I was after, the team had already hand-picked a large selection of clothes for me to try on as soon as I arrived. Whilst I was there, they couldn’t have been more helpful with advice and finding new options for me. I don’t live in London, so I travelled down specifically to visit The Fold as I love all their clothes, and I left a happy customer. Thank You!
The low key style of in-store customer service takes some getting used to. It can feel a bit chilly and off-putting when you see what looks a like a high-spending regular being fawned over nearby. However, I have rarely had staff be so helpful when it somes to assisting with trying multiple sizes of multiple garments without conveying inconvenience and offering stellar advice on posible alterations that I would not have dreamed were possible. As a result, one visit to purchase one item led to three subsequent additional purchases over the following few weeks. Alterations are of outstanding quality as they know their own merchandise so well, as well as being fairly priced and quite quick, even when there is a lot of work required. I also appreciate that the staff does not try to up-sell at all. Shopping The Fold is a unique experience that I will return to whenever I need tailored professional clothing.
The low key style of in-store customer service takes some getting used to. It can feel a bit chilly and off-putting when you see what looks a like a high-spending regular being fawned over nearby. However, I have rarely had staff be so helpful when it somes to assisting with trying multiple sizes of multiple garments without conveying inconvenience and offering stellar advice on posible alterations that I would not have dreamed were possible. As a result, one visit to purchase one item led to three subsequent additional purchases over the following few weeks. Alterations are of outstanding quality as they know their own merchandise so well, as well as being fairly priced and quite quick, even when there is a lot of work required. I also appreciate that the staff does not try to up-sell at all. Shopping The Fold is a unique experience that I will return to whenever I need tailored professional clothing.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
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