Review Time
Caution: I received a generic brush that can be found for $12 on another platform, alongside a solution that contains alcohol as its second ingredient, which poses a risk to dogs. None of the products were branded. When I contacted the support team to rectify the situation and request a refund, they outright denied my request. Avoid spending your money on items that do not align with the description and could endanger your pet.
At first, I was disappointed with the products I received because they seemed to be from a different brand than expected. However, after reaching out to the support team, I was pleasantly surprised by their quick response and effective handling of my issue. I decided to keep the products and tested them on my two dogs; they worked as advertised and efficiently removed loose hair. The detangle spray has been particularly beneficial for my dog with tight curls. After my initial disappointment, I’m now pleased with the products and feel confident recommending them. Just a tip: avoid storing with water in the chamber, as it can leak, which I discovered after leaving some in.
I must admit, I was skeptical about this product at first, but it truly delivers! I have a corgi with a persistent odor, no matter how often I bathe him or with what products. He always comes back from outside smelling terrible, whether it's from the cold or rolling in the grass. He makes the bed and sheets smell as well. After using this product just once, I was amazed at how he smelled perfectly normal without any overpowering fragrances, and he seemed less itchy too. Definitely a five-star experience!
Initially, I was let down when the products I received didn't match my expectations, appearing to be from a different brand. However, after contacting the support team, I was impressed by their quick response and how well my issue was managed. I decided to keep the products and tested them on my two dogs. They worked as promised, effectively removing loose hair, and the detangle spray was especially useful for my dog with curly fur. Despite my initial concerns, I’m now happy with my purchase and can recommend it. A tip: avoid leaving water in the chamber, as it may leak.
I ordered a dog grooming brush a month ago and have yet to receive it. I will need to dispute the charge on my credit card to avoid paying for nothing. The confirmation email stated it would ship within 5-8 days, but my emails bounce back when I try to contact them. The website also won't load to check my order. I advise against ordering, as it seems like a money loss.
I ordered a product and paid $60, including $10 for shipping. Upon arrival, I was disappointed with the quality, as it felt cheap and hollow, and it was broken. I contacted customer service and had to provide evidence of the damage. They offered a replacement, but I felt the product was not worth the price. I requested a full refund and had to pay an additional $20 in shipping to return it. Despite the return being acknowledged, I still haven't received my refund, totaling $80 lost. I'm quite upset about this situation.
This company is a scam. The package took an eternity to arrive, and when it did, it required additional postage. Naturally, I refused to pay. I never received the product, and now I’ve received an email stating my refill order has shipped. Don't be deceived.
As another reviewer noted, the product seems to be a knock-off. It does not match the description or images on their website. I believe they may have changed their site, but it’s the same deceptive company. Not only did I receive a subpar brush, but they also failed to include the two shampoo bottles that were supposed to come with it. Please avoid ordering from this company, regardless of the website they use.
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ReNu creates simple, high quality pet care essentials designed to make everyday grooming easier and more comfortable for pets and their families. Trusted by thousands of pet parents for our gentle, stress free approach.
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