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I ordered a DIY terrarium from theurbanbotanist for my wife, for Christmas. It was a present from her children. As it was a Christmas present with living plants, I selected the special Christmas Delivery option to ensure it arrived in time for Christmas but not so early all the plants would die! I ordered in plenty of time (over a month ahead) with delivery to be completed by DPD. Unfortunately, during the delivery process, DPD must have had a problem. I first got a message saying it had been delivered to the wrong address, then another saying it was returning to DPD depot... hours on the phone and chat resolved nothing - I suspect it got dropped and broken, well - accidents happen, I can live with that. However, DPD told me the only was I could resolve this before Christmas was for The Urban Botanist to contact them. I contacted The Urban Botanist and what did I get? An automated out of office reply! ***Thank you for reaching out to us! We are currently on a Christmas break and will be out of the office until 3rd January 2024. Please rest assured that your message is important to us. We will make it a priority to review and respond to your email as soon as possible after our return.To assist you better and to provide immediate answers to common questions, please find below our Frequently Asked Questions (FAQs):FAQs:Order Dispatch and Delivery Schedule:Q: When will my order be dispatched?A: All orders placed by the end of 17th December will be dispatched by Thursday, ensuring arrival before Christmas. Orders placed after 17th December will be dispatched starting from 3rd January.Thank you for your patience and for choosing us. Wishing you a wonderful day!Warm regards,Anne***Now - everyone is entitled to some time off over the holidays but if you are going to offer a special christmas delivery then you have to make sure somebody is available to sort out any issues which arrive over that period, otherwise you cant call it a special christmas service. The subsequent engagement from Botanist when they eventually returned to work on 3rd Jan was less than impressive. Refusing to send a replacement until investigation with DPD was complete and in fact not sending a replacement until DPD had actually returned the item to them! The upshot was my son and daughter had no gift for their mum on Christmas Day. No material care from Botanist. Highly suggest you can do this yourself instead of using these jokers. Buy a vase and a cork lid, add 1-2cm clay stones for drainage, add 1-2cm compost, add sprinkle of charcoal, add another 1-2cm compost, add 3 small plants and you're away.
Really prompt dispatch and delivery. The plants were well protected without using excess packaging. All the plants were in super good condition and when I went to use them in my terrariums I could see they had good well established root systems in their small pots and clearly had not just been repotted prior to packing. Would use again!
I bought a bulb terrarium and starter kit as a Xmas present for my girlfriend, on receiving it only two days after ordering I was delighted with my purchase, no damage as it was expertly packaged, can't wait to get it up and running, thanks to all concerned at Urban Botanist.
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A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.
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