theurbanbotanist.co.uk

4.4
4.4 Based on 201 reviews

A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

201 Reviews

5 Star
80%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
11%

Filtered Reviews

Filter Reviews

Review Time

Becca Clark
Product was delivered very quickly

Product was delivered very quickly - arrived in good order the next day.

5
Date of experience: Nov 01, 2023
Nathalie Carter
Great DYI kit and very helpful during…

Great DYI kit and very helpful during the buying process.Or terrarium is amazing, thank you very much.

5
Date of experience: Oct 30, 2023
Tabitha Taylor
Healthy plants

Ordered a pack of three plants which arrived promptly and in excellent condition.

5
Date of experience: Oct 18, 2023
TA99
Good quality product, quick delivery

I bought a terrarium which turned up really quickly, very well packaged and with clear instructions on how to create and maintain. The terrarium looks great and everything looks and feels of a high quality.

5
Date of experience: Oct 11, 2023
Last month plant gas died

Last month plant gas died. Please see previous reviews

1
Date of experience: Aug 01, 2023
Lillian Howard
Beautiful terrariums

Beautiful terrariums , I'm a little late writing review as I bought in 2022.My terrariums look fab still I have never watered they are left to their own devices and are doing great.Customer service was very good and answered very quickly.

5
Date of experience: Jun 30, 2023
Charity J.
Extremely poor customer service

Not a good experience with this company. Firstly our biosphere arrived with a lot of condensation, which we swiftly wiped away. We also left the cork lid off to dry it out a bit. However after a few days a significant amount of mould built up on the plants - we had to throw them all out eventually as they were rotten, despite being in a room with the recommended humidty.We contacted the company and they apologised and said they would send us new plants. These never arrived and have now ignored our emails for months.Really poorly customer service and highly recommend trying other providers

1
Date of experience: Mar 21, 2023
Wes Johnson
Company in Liquidation

Bought a present for a relative for Xmas, as others plants have gone mouldy and no response back from company. Having looked them up on companies house (TERRARIUM UK LTD), they have gone into liquidation, so by all means register as a creditor, but wouldn’t expect to get anything back. Certainly if the website is still live do not place any new orders, and if you have the ability claim a charge back on your credit card for unfulfilled orders.

1
Date of experience: Mar 02, 2023
imTaimo
Absolutely shocking…similar to others

Absolutely shocking…similar to others, I was given a terrarium as a birthday present and all but the moss has died!! No response to multiple emails…I assume they have gone bust as everything has been ‘sold out’ on the website.

1
Date of experience: Feb 27, 2023
Scam company

Scam company. Got bought an ecosphere for Christmas, it was really expensive but seemed worth it. Beautiful when it arrived but the plants rotted after only 2 weeks despite us not watering it. Initially they seemed really helpful but now we can’t get hold of them. Initially I assumed they’d gone bust but they’re still advertising on Instagram. DO NOT BUY FROM THEM!

1
Date of experience: Feb 11, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.

  • email info@theurbanbotanist.co.uk
  • language https://www.theurbanbotanist.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More