Review Time
The present was a real success with the recipient. How it will continue to flourish, so-to-speak, depends now largely on the informed care of the terrarium as well as what was put in it originally. I am glad I found you and I think I will return to you in future.
We ordered a terrarium kit plus plants for our daughter-in-law's birthday. The items were delivered promptly and were of good quality. We thought there was a problem with the order. The communication with Anne at the Urban Botanist was handled quickly and politely and the problem was us misreading the details on the website. We would definitely use this company again.
I can’t even express how good The Urban Botanist was with my order. I had a ton of questions and then issues with the delivery. Not only were they so kind and got in contact straight away but made sure that I was happy with the outcome. They clearly care about their customers and their products. Cannot recommend enough.
I bought the ready-made terrarium with a bonsai tree for my husband's birthday. He's always wanted a bonsai tree and a terrarium, so this seemed like the perfect combination.The package arrived very quickly and was beautifully packaged. Unfortunately, the delivery company didn't seem to be very careful with the parcel, and the glass had a crack. I emailed Urban Botanist's customer service about the issue. I still can't believe how helpful and efficient they were in resolving the problem. They went above and beyond, ensuring a replacement was sent to us promptly. So as a summary of the story: the terrarium looks absolutely stunning in our living room!
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A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.
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