Review Time
I have had various appointments recently and have found the receptionists kind, helpful and respectful whether I have rang or spoken to them face to face. The nurse is lovely, I have seen 3 different GPs and spoken on the phone to a GP and all have been very supportive, have listened to me and arranged scans or chased up appointments with the hospital. The MH practitioner was supportive wheras the NHS did not respond for 6 months.I had to wait as the appointment was running late or I would have given a 5.
I would like to give praise to the very kind nurse . I believe her name is Alison who went above and beyond helping me today at the Village Surgery Harpenden and combined two practice steps and the very kind receptionist , I think she is American , who went our her way to speak to the nurse and explained my position and consequently saved me a lot of bother and allowed me to have an afternoon of free time so I could relax after what has been a very stressful time in my outside the surgery life .Thank you to such kind people .We need more like them in this world today and tomorrow .From Andy STROWMAN
Contacted Village Surgery in Poole because I need to see a doctor. I could not get an appointment until 16 June and with a Dr I had asked not to see again. Today it is 20 May. If you need medical advice you need it when you ring the surgery and not weeks later
Cwmbran Village Surgery. Receptionists are rude, obstructive and engage in what amounts to corporate bullying. Doctors seem tired and disinterested and I can only assume that it is burnout. The overall experience is that you present situations for staff and GPs to ‘fend off’, leaving you with the feeling that they can’t wait to get you out of their consulting room. On a positive, the ability to complete an urgent appointment form online which is then triaged, is a welcome one.
I went to the surgery this week, after 4 years of not going, (pinxton) just routine thing, i was only one in waiting room, didn't wait too long, went in the room, GP said we only have ten minutes and can only talk about one complaint, what the heck, where i come from originally down south we saw the same GP every time, the GP down south was like a member of the family, no limit on time, sometimes we would bump into her in town and have a chat about everything and anything, and if we needed to go to the practice we would be treated and it would take as long as it took, 20 minutes, 1 hour, whatever, the GP at Pinxton who said he never saw me before and I never saw him before (which was right) sorted me out, but i have found and heard that nowadays when you go to see a GP you don't see the same one every time, (all over the country, not just pinxton), they don't know you (apart from what they see on your records), its just not on, my original female GP at the village doctors seems to have moved on, which is a pity as she was great, i will give one star for these new ones.
Where do I start I-phoned the Village surgery South Normanton to make a telephone appointment. Because I would not divulge my problem to a receptionist as it was a personal problem she told me that she was not prepared to deal with me and put the phone down on me, Julie the receptionist told me there was no appointments available for another week, so which I phoned.pinxton surgery they made me an appointment straight away to which I travelled back to the village surgery, South Normanton and ask Julie why she could not make me appointment to which She started shouting at me and became very aggressive, absolutely disgusting behaviour. All this was recorded on my phone. The above cannot be denied. The surgery is finished as far as myself and a lot of other local people are concerned. Please see the feedback anybody wishing to see the evidence which was recorded. Please contact me what cannot speak cannot lie disgusting shame on you Julie
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The Village Surgery
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