thomas-earnshaw.com

1.9
1.9 Based on 46 reviews

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Average Rating

1.9

/
5

46 Reviews

5 Star
15%
4 Star
4%
3 Star
4%
2 Star
6%
1 Star
70%

Filtered Reviews

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Review Time

Cristhian0461
This is good app

4
Date of experience: Feb 07, 2025
Ned Brooks
Their customer service is terrible

Their customer service is terrible. They don’t respond and simply doesn’t care after the sale. I had to pay more than double for import duties on the watch, and a €150 watch ended up costing €320. Won’t recommend this brand

1
Date of experience: Dec 19, 2024
kikoololpokemon24
What a rubbish and cheap watch

Bought an Earnshaw watch as an engagement present for my husband, from Gold Coast Australia in 2017. They look absolutely beautiful and unique and the story of how long they last!!!.... BUT, his fell apart on his 3rd wear. No watch makers could repair it and the shop in GC closed down. To get the Earnshaw Company's service and repairs is very difficult. Watch makers said it would cost more to fix and buy parts as to what the watch is worth. How very disappointing and very angry.

1
Date of experience: Sep 20, 2024
Cedric
Broke after 6 months, No response from them

My husband bought a watch from them about 6 months ago, then it stopped working. He contacted the customer service via email immediately because it was still under warranty. And 3 weeks passed... No single response from them.

1
Date of experience: Sep 14, 2024
Reba Rogers
A very good purchase.

The watch has a very beautiful dial, especially when in the light. However, after a year of use, it broke. I emailed Earnshaw about the watch, and they answered straight away even though I bought it from a different website. I sent the watch, and it got repaired and is now fully functional. The watch I bought was the ES-8230-02 in Marseille Blue. The dial was 42mm and had sapphire glass. It was a skeleton, and the dial was blue with gold hands and gold roman numerals as the numbers. They say the movement is in-house. However, I think it is probably a Miyota movement. The strap is leather, I am not sure if it is real leather, but it is really comfortable. The weight of the watch is good. It is a open back, so you can see both the front and back workings. The crown had indents for better grip. The buckle has an "E" sign which looks quite good.it has "EARNSHAW" written on the buckle too.Overall, I am satisfied with this purchase.

5
Date of experience: Aug 01, 2024
Marian P.
Worst support ever

Worst support ever. 0 help and a lot of hidden costs. Strongly advise to consider another brand.

1
Date of experience: Jul 19, 2024
Carry Scott
Beware fake Thomas Earnshaw Purchased automatic watch for Xmas

Purchased automatic watch for Xmas. Wasn’t working correctly Contacted company which turns out is in Hong Kong and not in uk Can’t return it within their 30day period as it was a xmas present and I received it on 18dec. They have offered to refund or replace if I can send it within 3 days. I have decided not to send it as I certainly don’t trust them at all. Their customer service is totally abysmal. Bought watches from company with this name in the past but it was a uk company and never had any problems. I certainly don’t believe that this is a genuine company

1
Date of experience: Jan 09, 2024
Aviva Ross
If I could leave zero stars I would.

If I could leave zero star I would. I have a Bessemer watch that the rubber strap fell apart. Thomas Earnshaw does not even sell a replacement strap for their own watch. I’m totally willing to pay $100 for a strap and I can’t. It’s a specific shape at the pin so now the $500 watch is garbage. Absolute bs. DON’T EVER BUY THEIR WATCHES!!!

1
Date of experience: Jan 04, 2024
yokitk
I bought 2 watches

I bought 2 watches. One of them not even worn was not working at all. The second passed +2 years later. What do you expect from a watch which you can buy looking and working the same like the watches on aliexpress.Thomas E. support did not show any flexibilty and the repairing company Mistral made an offer to repair the watches for almost like the same price like a new one.Not recommended!Plus fake reviews on their site

1
Date of experience: Oct 25, 2023
Bertrand Brown
I bought a watch

I bought a watch. tw after 7 days a part in it separated. they told me to send the watch to London, but as I see it I will do it privately because it will cost me more if I send it to them. in the end, I had to pay the customs fee, which was supposedly written somewhere at the bottom in small letters, as a hidden cost. I do not recommend shopping in this store.

1
Date of experience: Aug 03, 2023

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