Review Time
Ordered a watch on December 26th and by January 7th still had not received order confirmation or postage confirmation. Only once I contacted Thomas Earnshaw via messenger as I could not find a direct email did they get back to me with shipping information (two days later). I still have not received the item and the shipping information shows the item arriving at the Wearhouse then attempting to be delivered 3 days in a row, which was not the case as I was home all three alleged delivery attempts and did not receive my item or a note to say a delivery had been attempted.The item then sat at the FedEx facility for 10 days before being returned to sender. I have had no further communication from Thomas Earnshaw despite sending multiple messages. Shocking delivery service and communication.
Absolutely poor watch build quality, mine was delivered losing 10 minutes per day and 6 months later would not manually adjust. Model 8011. Have to send in for service. This is the bill.RETURN SHIPPING LABELSWATCH #1: EARNSHAW 8011SHIPPING CARRIER: FEDEXSERVICE CLASS: INTERNATIONAL ECONOMYINTERNATIONAL SHIPPING FEE: $50.00EVALUATION FEE AND DOMESTIC RETURN SHIPPING: $38.00COST TO INSURE: $1.0SIGNATURE IS REQUIREDOn top of this repair is not guaranteed. Spend your money elsewhere.
Not good watches.alot are Japanese /China movements. When these watches are advertised on a certain channel the information on time pieces is very limited. They never tell you what engine or movement that powers the time pieces. Thomas earnshaw watches are in general cheap pieces that are sold for an over the top price. I will say this.there are a few and I mean a very few that are any good.ie Swiss made pieces yet still over priced.you most do your homework when it comes to purchasing a time piece.hope this helps....
I purchased the watch 31st of January 2022 after five weeks the watch strap clasp broke through no fault of my own I contacted Thomas earnshaw To be told the watch strap it’s not covered by the guarantee and they wanted to charge me a further £68 to fix and put a new one, and I would have to pay for the postage as well I think it’s disgusting that Customer Service was not helpful I would never buy from them again
Since purchasing this watch, I have had repairs done 3 times, which have not made overall improvements to the watch.My first repair was to clean out iron shavings which appeared inside the watch when being wound up. During this repair, the servicing company (Mistal Time Services) flipped the moving front mechanism of the watch (which was the most beautiful aesthetic part of the watch) without telling me.After complaining that my watch had been sent back to me with flipped parts, I was told this was being done to all watches that come for repair as the mechanism is known to have problems keeping accurate time in Earnshaw watches and this was supposed to fix it. However, the watch is still fast by ~5 minutes every 2-3 weeks and now the overall look of the watch is worse than when originally purchased. My latest repair was in April this year, to replace the glass dome for a scratch and replace the watch strap with a genuine earnshaw strap. Today (October of the same year), I have complained to the repair company as the strap holding parts have completely come apart).I have spent over £150 in repairs for a watch that cost £319.00 within 3 years. Whilst I'm sure the repair company bears some responsibility for this, I am quite certain that Earnshaw Watches are at fault for providing components that don't work or fall to pieces. It is a huge shame, as Earnshaw Watches look fantastic I receive a lot of comments about the watch when I am wearing it. But I have not been able to recommend it to a single person due to the issues I have faced.
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