Review Time
I puchased one of these watches and for anyone who is thinking about buying them for their nice price DONT! Their support is the absolute worst I havent seen anything like this before, literally non-existent. No response on polite emails, you literally cant even submit a question to support team on their website, it literally doest allow you! The watch itself looks way better on the photos. When you have it in hand you can feel the chinese quality (very cheap) I was very disappointed by that. Overall really bad, not even worth the lower price. AVOIT AT ALL COST!
My experience with this company was absolutely the worst!!! They’re products are not worth the money that they cost!!! And the warranty is a gimmick!!! If you send a watch to get fixed they’re goin to say it’s not covered under warranty if if you’re item is having the very issue stated in the warranty policy! Their customer service is very unprofessional!!!
Thomas Earnshaw watches have no affiliation to Thomas Earnshaw the English watchmaker The watches are made in China using the most basic materials In my opinion it should be against the law to use Earnshaw's name and brand on these cheap and badly made Chinese imports
The watch was a gift. Looked great, self winding, see through case, really nice. Watch started gaining time, contacted customer service and promptly after conducting a test, arranged to send watch to Hong Kong for replacement. Great I got a replacement. Within weeks, and I hadn't worn it a lot during that time, I went to pull crown out to change the time, only issue was I couldn't get the crown out. I tried over a few hours, every time scared I would damage the gift I was given. Gave it one more try, and guess what came out, the crown and the pin attached to it. Bugger!Pushed the crown back in. Watch still works only issue is I have to start wearing it at the time it last stopped on. That's ok, shouldn't have been that hard if you ask me. Contacted support and long story short, I have to return it to Hong Kong (again), they'll look at it and if it's under warranty, they'll replace or fix. If it's not a warranty issue they'll send me a quote. The watch is still under warranty.....I won't be sending it back, I'll wear it at the time shown and let it self wind. Not sure I would offer these watches as a gift. No watch should have this many issues and not having someone in Australia makes it more difficult. Guess I could take to a watchmaker.
I had to leave 1 star as I wouldnt be able to leave a message without. I am very disappointed with the customer service from Thomas Earnshaw. I have a 2 year warranty on the watch I purchased after a year I had problem with the watch gaining time, I contacted the company support team who were very quick to react and advised I contact their repair centre (Mistal) I did this and did get good service from this company unfortunately my watch was never fixed, now 7 months later and 4 times the watch was sent back for fixing I have a watch that now gains between 1 and 2 hours a day, I have emailed Thomas Earnshaw advising how I have worked with them to solve my problem however this has not been achieved and I have requested a new watch as mine is not fit for purpose, I have been informed that as I have had the watch over a year they will not replace it so the 2 year warranty dosent mean a thing! I would suggest avoiding buying a watch from this company. very very poor warranty service.
Claim your business profile now and gain access to all features and respond to customer reviews.
