Review Time
Thomas Edward Jewellers were absolutely fantastic when an earring I bought had a faulty clasp. A replacement was offered, but I had decided to change the type of earring which cost more. After exchanging correspondence, Tom the owner of the jewellers excepted what I wanted and even posted it to me on the last day of Royal Mail delivery.I would definitely use this jewellers and recommend them to family and friends. The service provided was exceptional.
The service was fantastic, the website easy to use, delivery excellent. There’s some beautiful pieces of jewellery, however, unfortunately I had to return my purchase as it was a gift and not exactly what we were looking for. I would buy from them again, they were so understanding of our situation
I purchased the Chunky Cross Pendant specifically because the description included the word "chunky," as I was looking to replace a beloved, substantial cross I had recently lost.The length (15 mm) and width (10 mm) were exactly what I expected. However, I was severely disappointed with the thickness, which measured only 1 mm. My previous cross of the same length and width was approximately 4 mm thick, which gave it a true "chunky" and robust feel.The item I received is undeniably pretty and well-made, but it is thin, lightweight, and delicate, making the term "chunky" entirely misleading for a buyer seeking something substantial. This pendant is quite small and feminine, definitely not the robust piece I was expecting.I have decided to keep it, as it will make a lovely gift for one of my granddaughters, but I will need to continue my search for a more appropriately sized, thicker replacement for myself. I would suggest Thomas Edwards Jewellers review their product language (or fully disclose pendant dimensions) to better reflect the true nature of this piece.As an aside, I do have to say that the communication I had with Jordan from the company was excellent as they took their time to respond to a query I had with regards to the tracking/delivery. Although the item turned up a day later than they advised, I was able to keep up to date via the Royal Mail website.
Placed an order really late at night and got an email almost right away saying that the emerald earrings I chose were defective and could I wait til the new line was out. I couldnt, as it was for a birthday so he came back to me with another pair. The pair I received were absolutely perfect. I thought the colour of the stones was so clear and bright and such a gorgeous shade of green. I am delighted with the order and so is my friend who absolutely adored them.
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At Thomas Edward Jewellers, we specialise exclusively in British-made jewellery, crafted to the highest standards of quality and design. Our collections feature sought-after gemstones, including high-clarity diamonds, carefully selected for brilliance and beauty.
All orders are carefully checked, hand-packaged, and shipped by our team in the Midlands to ensure the highest standards of quality and customer care.
We've proudly served over 3,000 customers on eBay over the past 5 years, with consistently excellent feedback. You can shop with confidence knowing we personally inspect and package every item.
Every piece is set in hallmarked gold or authentic British sterling silver, ensuring authenticity and enduring value. Looking for something unique? We also offer personalised jewellery on request — perfect for meaningful gifts or one-of-a-kind pieces. Have a question? Our team is here to help — contact us anytime.
— Thomas Edward BroadleySee more
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