Review Time
I purchased a pair of gold earrings (priced at nearly £200) from this jeweller, and unfortunately, my experience was disappointing.
The earrings arrived in a very cheap, unpresentable box, which was unsuitable for gifting. After contacting them, they did send a better box, describing it as a “gesture of goodwill,” but this should have been the standard given the price point.
More concerning was that the earrings were advertised as 3mm in width, but in reality measured only around 1.6mm—almost half the stated size. Initially, I was told I could not return the item, but once I raised this discrepancy, they quickly agreed to a refund, stating that the measurements were only “approximate.”
Even then, the refund process was slow and frustrating. I had to follow up multiple times over the course of more than two weeks before the refund was finally issued in full.
Overall, a poor experience. I would not recommend.
Very disappointed Item is really poor- extremely small and definitely not worth the money Return process not straight forward at all Email provided not usable Send an enquiry in the website and still no response I hope I will be able to get my money back
I hate giving negative reviews but feel buyers should be aware of my experience. Firstly, I placed my order for a pair of 9ct gold sleeper earrings on 1st Feb. These were eventually sent out on 13th Feb, following several emails questioning when I would receive the item. When the earrings eventually arrived I was very disappointed at the quality - they were very thin, had uneven hinged arms and I could find no hallmark, even looking through a magnifying glass, despite the earrings being advertised as hallmarked. I contacted Thomas Edward Jewellers to advise them of my issues with the earrings and was then told they were a non returnable item. When placing the order I checked their refunds policy on earrings, indeed their website advertised free returns on the very page that was selling the earrings. At no point was I warned that earrings were non returnable. I was extremely unhappy and after various emails back and forth, they did accept the return for which I am grateful. The purpose of my review is to make other buyers aware of their returns policy on earrings as it is very misleading and I do not want other customers to be caught out.
I purchased a pair of gold earrings (priced at nearly £200) from this jeweller, and unfortunately, my experience was disappointing.The earrings arrived in a very cheap, unpresentable box, which was unsuitable for gifting. After contacting them, they did send a better box, describing it as a “gesture of goodwill,” but this should have been the standard given the price point.More concerning was that the earrings were advertised as 3mm in width, but in reality measured only around 1.6mm—almost half the stated size. Initially, I was told I could not return the item, but once I raised this discrepancy, they quickly agreed to a refund, stating that the measurements were only “approximate.”Even then, the refund process was slow and frustrating. I had to follow up multiple times over the course of more than two weeks before the refund was finally issued in full.Overall, a poor experience. I would not recommend.
I ordered an emerald pendant. The pendant itself had no issues and was very pretty. However , I wanted it on a short notice to gift to someone and opted for priority delivery(2-3 days) for which they charged me £8 extra. I placed the order on 6th Feb evening and still received the product on 13th evening 5 days later despite paying a premium.
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At Thomas Edward Jewellers, we specialise exclusively in British-made jewellery, crafted to the highest standards of quality and design. Our collections feature sought-after gemstones, including high-clarity diamonds, carefully selected for brilliance and beauty.
All orders are carefully checked, hand-packaged, and shipped by our team in the Midlands to ensure the highest standards of quality and customer care.
We've proudly served over 3,000 customers on eBay over the past 5 years, with consistently excellent feedback. You can shop with confidence knowing we personally inspect and package every item.
Every piece is set in hallmarked gold or authentic British sterling silver, ensuring authenticity and enduring value. Looking for something unique? We also offer personalised jewellery on request — perfect for meaningful gifts or one-of-a-kind pieces. Have a question? Our team is here to help — contact us anytime.
— Thomas Edward BroadleySee more
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