Name: sepatsurplus.com
Telephone: 000000000
Rating: 2.3

Aurora Smith Guest

••••••• CAUTION: POTENTIAL SCAM ••••••

••••••• CAUTION: POTENTIAL SCAM ••••••
I'VE BEEN WAITING FOR THREE MONTHS WITH NO ORDER, NO CUSTOMER SERVICE, AND NO REFUND.
IT FEELS LIKE A SCAM TO TAKE YOUR MONEY.

Date of experience: Dec 14, 2025

Kylie Barnes Guest

2 months ago

Extremely disappointed with shipping and service

The item was claimed to be shipped from the USA. The tracking showed it took 2 weeks to leave the country, followed by 4 days to reach a location in the UK, specifically in a field in Lincolnshire. Unsurprisingly, it never arrived. I reached out multiple times for a refund, but each time I was met with vague assurances that "it will turn up eventually." It has now been 52 days since I placed my order. Terrible experience and very poor customer service. I strongly recommend avoiding this company.

Date of experience: Dec 04, 2025

Rhonda Sanders Guest

2 months ago

Order not delivered and refund denied

The item was claimed to have shipped from the USA. Tracking updates indicated a two-week delay before leaving the country, followed by four days to reach a location in the UK, where it ultimately never arrived. I reached out multiple times for a refund, but each time was met with vague assurances that it would arrive eventually. It has now been 52 days since placing the order. Poor service and frustrating experience. I recommend avoiding them at all costs.

Date of experience: Dec 04, 2025

Maria R. Guest

3 months ago

No shipment received. Disregard the fake reviews.

No shipment has been sent. Customer service responds with generic apologies but offers no real solutions. At this rate, I could have walked to retrieve it myself! Avoid this company.

Date of experience: Nov 26, 2025

Neon_Strixezsz72 Guest

4 months ago

STEER CLEAR OF THIS COMPANY

Sent the wrong item (the actual product clearly doesn't exist!). Overcharged and expected my partner to return it to an overseas location, offering only £2 compensation. Clearly a fraudulent operation!

Date of experience: Oct 28, 2025

Gordon Morris Guest

4 months ago

Received incorrect product, refund denied

The item received was completely wrong. I ordered a 'world's smallest violin' that should be electronic and play a tune, but instead received a non-electronic item that looks entirely different. They insisted it was correct and demanded I pay return shipping or accept a £2 compensation for a product that cost £13.98. I will be seeking a full refund.

Date of experience: Oct 27, 2025

Eden Bell Guest

4 months ago

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY. YOU WILL NOT RECEIVE YOUR ITEMS; IT'S A SCAM! SHAME ON THEM. THIEVES!

Date of experience: Oct 17, 2025

Enid Reed Guest

4 months ago

WARNING: Avoid this company!

WARNING: Seriously, do not buy anything from this company. They do not send items or process refunds. Regrettable decision to purchase from these thieves.

Date of experience: Oct 15, 2025

GR Guest

6 months ago

Struggling to get a refund

I previously posted a review but ran out of space. They finally offered me £7 but suggested I pass the items on to someone else. They refuse to acknowledge any issues despite my providing photos. They claim the warehouse confirmed everything was correct. I would never purchase from this company again. They eventually provided an address but required extensive evidence. The return shipping cost was outrageous. I rejected the £7 offer as it feels like admitting I was lying. I would rather discard the items. Very poor company. PLEASE AVOID!

Date of experience: Aug 27, 2025

Sandy Patterson Guest

10 months ago

Scam Alert

This is a scam; delivery was never made. The company sent conflicting emails, one stating it was delivered while the other claimed it was not. They are now trying to shift the responsibility to the postal service! Complete nonsense—please stay away!