Review Time
Massive price reduction from initial sale. No refund of difference. Almost half price. Seats selected ended up being closer to the stage than advertised due to two rows being removed. Made for an awkward viewing angle. Something I tried to avoid when booking.
The show itself was excellent. Booking was reasonably easy for this 'Senior'. Though it wasn't clear how I might have put the e ticket on my phone rather than printing it. Navigating the venue is easy, so overall it was a most enjoyable experience.
The fact that you have Afterpay, enables me to attend shows that I would not attend as most shows I would like to go and see are too expensive. With Ticketmaster having this app means that I can budget according to my financial situation which my daughter and I appreciate immensely.Your website is easy to navigate to find shows that I am interested in. I love the prompt emails you send out to remind me that a show I have purchase is coming up. In this busy life the little details are everything. Nga mihi maioha Ticketmaster
We live in Christchurch and were booked for a week in Auckland, including on-line ticketing for The Music Man on October 12th. We really looked forward to the show.Unfortunately a medical event led to the cancellation of our visit a couple of days prior. All the rest of our cancellation procedure worked well but contact with Ticketmaster proved impossible. We would have preferred a credit but would have been happy to pass our tickets on to friends in Auckland. Contact with Ticketmaster proved impossible so we tried to transfer to friends - but Ticketmaster have a requirement that the credit card used must be presented to collect tickets. My friend confirmed this at the theatre box office the day before. We could not pass on our credit card so we were left unable to pass our "booked and paid for" tickets to friends. We have been bitterly disappointed by the most unhelpful non-contact with Ticketmaster. The outcome of this episode is that we cannot recommend booking through the Ticketmaster web site as it fails to provide customer support when needed.Alastair Stokes
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