ticketmaster.co.nz

4.2
4.2 Based on 1.6K reviews

Ticketmaster is the largest global event ticketing company....

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Average Rating

4.2

/
5

1.6K Reviews

5 Star
68%
4 Star
12%
3 Star
7%
2 Star
4%
1 Star
10%

Filtered Reviews

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Review Time

Noah_Da_5naf_Fan11
Fantastic Customer Service

Fantastic Customer ServiceVery prompt and thorough. Issue was resolved within 24 hours. Email responses were clear and provided all the necessary information.

5
Date of experience: Jul 12, 2023
helped lots

jhandie you my girl fr 🙌🙌

5
Date of experience: Jul 11, 2023
Buzhgra61
Helpful online service…

I accidently booked seats in the CC aisle of the Michael Fowler Centre think it was row C, not CC which is right in the back. I filled in the online form requesting a change. The service person promptly got back to me and booked me better tickets. It took a few emails back and forth and the replies were all prompt and helpful.

5
Date of experience: Jul 10, 2023
Nehemiah Brooks
Thoughtful customer service.

Made a mistake and needed to change ticket details last minute. Company was very considerate and reasonable in their approach. Pleasure to deal with!

5
Date of experience: Jul 05, 2023
Excellent customer service

Excellent customer service - refreshing & genuinely surprised at how seamless this experience was. I wouldn't hesitate to book again with ticketmaster.They responded and resolved my request within 24 hours!Helpful over the phone, talking me through how to raise my request online.I then had new tickets in my inbox within 24 hrs - thanks Jhandie

5
Date of experience: Jul 04, 2023
Awesome service!

Awesome service!! Helped when I wanted to add an extra ticket and were able to shift all of us so we could sit together. Really appreciated the speedy asistance!! Thanks!!

5
Date of experience: Jun 27, 2023
Nicolas
Great response and outcome

Very much appreciate such a prompt response to my problem and very happy to have a good outcome. Thank so much

5
Date of experience: Jun 24, 2023
Great customer service from Kayla with…

Great customer service from Kayla with excellent results

5
Date of experience: Jun 23, 2023
Lincoln Wilson
Refund Request

I only sent the email today requesting the refund and it had been processed by mid afternoon. That is amazing service. Emails received during the day requesting information were professional and friendly.The reason for the four star rating is that the event had been cancelled (no idea how long ago) but Ticket Master had not let me know and I only found out by chance.

4
Date of experience: Jun 23, 2023
Jayda Patterson
Quick & Compassionate

The response was very quick and they helped me in a tricky situation. Katrina was great.

5
Date of experience: Jun 19, 2023

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