Review Time
Absolutely the worst customer service I have experienced. I ordered equipment in December 2023. It was backordered. I received no updates only when I inquired and was told it would be another month delay. I was reassured that I would receive a shipment notification. Never happened. I did get a call from Fedex telling me that they couldn't deliver to my home because is was overweight. It now became my responsibility to coordinate logistics? After several emails back and forth instead of arranging for delivery, they decided it would ship back to Titan. So after 3 months, i prepaid for this order Im not receiving the equipment and they are delaying my refund. Is this a legit business? Aweful!
Absolutely the worst customer service I have experienced. I ordered equipment in December 2023. It was backordered. I received no updates only when I inquired and was told it would be another month delay. I was reassured that I would receive a shipment notification. Never happened. I did get a call from Fedex telling me that they couldn't deliver to my home because is was overweight. It now became my responsibility to coordinate logistics? After several emails back and forth instead of arranging for delivery, they decided it would ship back to Titan. So after 3 months, i prepaid for this order Im not receiving the equipment and they are delaying my refund. Is this a legit business? Aweful!
I always check Titan for their products before looking at any other fitness product company because of the quality and price of their products. I don’t believe Titan receives enough credit for their racks, plate loaded cable equipment, bars and cable attachments. These are all products I have purchased, use regularly and recommend. If you’re looking at purchasing fitness equipment I would personally suggest to give Titan a shot. More than likely you’ll enjoy their product and come back to purchase more from them.
I always check Titan for their products before looking at any other fitness product company because of the quality and price of their products. I don’t believe Titan receives enough credit for their racks, plate loaded cable equipment, bars and cable attachments. These are all products I have purchased, use regularly and recommend. If you’re looking at purchasing fitness equipment I would personally suggest to give Titan a shot. More than likely you’ll enjoy their product and come back to purchase more from them.
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