Review Time
The quality and service fell short of what I expected. My laced shoes broke down just a few days into their first bike packing adventure, leaving my right foot completely exposed for the duration of the trip. Even two months later, I still haven't fully regained sensation in my right foot. Although the company acknowledged the defect and confirmed it was under warranty, they did not replace my shoes. They no longer had my original size available, so I had to settle for a pair that was priced £37 less than what I originally paid (£133 instead of £170). It was quite disappointing that no effort was made to compensate me for the extra £37. I even suggested receiving equivalent value items, but that suggestion was declined.
The quality and service did not meet my expectations. My laced shoes broke down just a few days into their first bike packing trip, leaving my right foot completely exposed throughout the journey. Even two months later, I still haven't regained full sensation in my right foot. Although the company acknowledged the defect and confirmed it was under warranty, they did not replace my shoes. They were out of stock in my original size, so I had to accept a pair that cost £37 less than what I initially paid (£133 instead of £170). It was disappointing that no attempt was made to compensate me for the extra £37 I spent. I even suggested receiving cleats and socks of equivalent value, but this was declined.
Disappointing quality and service. My laced shoes fell apart just a few days into their first bike packing trip, leaving my right foot completely exposed to the elements for the rest of the ride. Over two months later, I still haven't regained full feeling in my right foot. While the company agreed the shoes were defective and covered by warranty, they did not replace them. They no longer had my size available, so I had to accept a shoe that cost £37 less than my original purchase (£133 vs £170). No effort was made to compensate me for the extra £37 I paid, which was very disappointing, as I had proposed to accept cleats and a pair of socks of equivalent value but was refused.
I received outstanding customer service, which helped me return my pair due to being too small, and I got my new pair just in time for the race. Based in a different location and having to send back internationally, my timeline was tight, but it all worked out. My advice would be to order a size or two up from your normal shoes.
The shoes are excellent, and the website provided clear information for easy purchasing. I returned the first pair with great ease, and shipping was free, which is impressive as some premium brands still charge for it. It’s clear that the customer comes first with this company. The quality is top-notch, and I've had many bike shoes, so it's great to see a brand offering such good products.
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