Review Time
Received first pair of shoes but size was wrong. Requested change in size, and after month or so got the shoes in proper size, but unfortunately shoes were not up to quality that I have expected. Visible glue and poor finishing was not acceptable for the price. Returned the shoes for refund, but ended up being charged almost 50 euros for shipping cost, although TLB did not deliver what they suppose, I ended up paying. I addition whole this torture lasted for almost 2 months, sincerely I do not recommend to anybody, customer service is slow, shoes size guide is not valid, and all experience was really bad!
The service is absolutely impeccable, the staff are perfectionists and care a lot about the fit and the quality, they took time to make sure the fitment is absolutely spot on I am absolutely a fan of this brand and I definitely recommend to any shoes passionate
Several shoes ordered over the last few years, including made to order. True to size UK 10. Communication and advice has been spot on, excellent. I think some of the negative comments made here have been unjustified. If you want to buy off the rack buy elsewhere. I am most satisfied and love my shoes from TLB. Peace.
I should have seen these reviews earlier. I bought 2 pairs of shoes and a belt on this site based upon youtube reviews and feedback saying these are one of the best places to purchase. Sadly, that was not the case at all.Before ordering I wanted to ensure everything was in order, I asked Toni a very basic question, do they have the same colour belt to match the shoes. He said, yes same leather and same colour. Upon receiving the package, the belt colour was not the same. It was super dark and then he tried sending another and it was super light. English might be a problem here, as he can't tell the difference between same and similar. Other competitors don't have this issue. Also, don't expect a response for awhile, they are slow to respond as well.As others mentioned, after he made a mistake and now wants me to pay for this mistake with time and money. I would also say their shoes are okay at best, not particularly comfortable. If I could give this 0 stars I would. Thank you!
Buyer beware. First contacts with this firm were very pleasant... Until I received my order... I asked if it was possible to have leather soles and this was not a problem at all. I used the size table on the website to order a pair of Scott II boots, I had my feet measured by an experienced shoemaker to be sure to choose the right size. When I received the TLB Mallorca boots they were too large, much longer than any other boots I have got from other makers (Crockett&Jones, Meermin,...). When I contacted the vendor to ask for a solution I was at once treated much less kindly than before ordering. They told me that their boots and loafers should be bought in a smaller size than indicated in the size table on the website. Nothing on the website indicates this. They basically told me customers should not order in the webshop using the size table but first send an email to discuss fit etc. But when I read the other negatives reviews here I see even this is not a guarantee to receive fitting shoes. They won't in any way exchange the boots (435€) for the correct fitting size. So be very careful ordering from this maker as they admit their size table is unreliable for certain types of the shoes (boots, loafers) they sell and if what you receive doesn't fit they refuse to exchange or refund. In my case they use the fact that the shoe was made with a leather sole as the reason for this, but this is no ground to refuse an exchange as the problem is their size table that is not reliable.So I would certainly advice anyone against having a customization. You don't know what they will send you and if there is a fit problem because of their own fault, they will refuse to exchange or refund.The worst customer service I have ever experienced. There are much better alternatives.
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From the heart of Mallorca, we meticulously craft shoes that epitomize refined silhouettes and exceptional quality. Our collection is a testament to our dedication to enduring style, blending Mediterranean charm with sophisticated design.
Explore our range, from classic oxfords and sleek loafers to versatile brogues and elegant boots. Step into TLB Mallorca and experience the perfect fusion of heritage and contemporary fashion.See more
