Review Time
Problem: App not connecting to vehicle. Toyota Canada reported doing what they could including multiple troubleshooting attempts with me over the phone. Eventually told me I had to go to dealership to fix. I did … twice for this issue alone. Dealership told me it wasn’t an issue they were familiar with, more software related. They tried a number of things. Got more info from Toyota Canada and got an error code which was not much use for the dealership. I had to go back to Toyota Canada to get definition for the error code which was minimally descriptive. Took this information back to the dealership. Finally they fixed the problem after 2 hours with 4 mechanics. Whole ordeal for the app issue alone took me 3 hours travel time to/from dealership. And I also had to be there for my phone to connect, so that was 3 hours of my time in addition to travel. This is in addition to the multiple phone calls I had with Toyota Canada. I think the issue should have been better communicated between Toyota Canada and dealership. Toyota Canada seems to have know what the problem was and should have been able to communicate this along with procedure to fix to the dealership. I don’t think it should have been necessary for me spend all the time I did back and forth with Toyota Canada and dealership. And Toyota Canada needs to find a way to fix these issues without requiring the actual phone to be present for the whole process.
I own a 2015 Toyota RAV4. Second owner. I noticed that the paint was literally stripping off for no reason. Research showed me that there was a known issue with white RAV4s and there was a problem with the adhesion on manufacturing. I called Toyota head office to tell them about my problem. The paint is coming off in strips from the roof, side panel and doors. It is literally coming off in chunks and even just the wind from driving is causing it to peel. I tried to hand wash my car with the same results. Entire patches of paint coming off in my hands.Toyota told me that even though it was a known issue and that they had offered owners a free repaint, that offer had expired. They claimed it was not a recall but a program based on customer complaints. It was in place for 10 years. They said the previous owner would have received a letter in 2020 advising the deadline. I purchased my vehicle in 2021. I had no idea that it was an issue until the paint started to come off. Toyota will do nothing. They claim it is not their problem now. Even though it is a manufacturing defect, they say the offer to rectify the problem has expired and I am on my own. I am a senior on a fixed income. I purchased this Toyota because of their reputation. I was told that Toyota cars were the best vehicles to own if you wanted a car that was going to last, and at my age, I cannot afford to continually replace my car or do frequent major repairs.To hear them say that they admitted this was a manufacturing defect and that they were fully aware that the paint would peel off but they take absolutely no responsibility was devastating. What was the point of telling me that the previous owner received a letter? How does that help me? Every day more paint peels off. I am so disappointed with this company. At least with Ford or GM I knew that the wear and tear issues were my problem. For Toyota to say that they wipe their hands of a manufacturing defect is absolutely unacceptable. Even an offer for partial compensation would have been, at least, a show of customer appreciation. They simply turned their back on me. Buyer beware!
Toyota Canada don't deserve to have even a star. I bought 2023 Toyota Tundra Platinum Hybrid and in May 2025 truck broke down where there was no network coverage. I did my effort to take the truck to a safe place. After that they refuse to provide me a loaner vehicle and took the truck far away location from my home location. Then the story starts I asked roadside guys to take the truck to the home location from where I bought the truck originally bht they want me to pay for the whole towing cost not the difference. After 1 and half month Prince George Toyota said they can not handle that so they sent the truck to Edmonton location because of parts are not available and there is no eta on the parts. Well they sent the truck to Edmonton location after 2 months.Now truck is in Edmonton and facing the same problem it is been 3 anf half months still no parts available and no eta on parts. These guys are that much irresponsible they are not able to swap the engine if there is no parts available. In the news they broadcast there was a problem in these model on the engine. I asked them they said there is no recall and never had any engine recall. I am stuck with these guys is there any suggestion of lawyer who can help me to sue them to giving me the hard time. When truck broken Toyota Canada didnot offer me any service to take my family to home. They said I have to take care by my own. They just took their truck that is it.Totally pissed me off. I thought Toyota is a reliable brand that is why I bought that. I am paying for that truck even I am not driving it. Please advise me if there is a solution of that.
Hi. Recently ( May 2025 ) purchase Brand new Recreational Active Vehicle ( RAV ) 4. In a million years to think Toyota will build a SUV with OUT Roof Rails. I don't have roof rails to install a roof rack, for most of the stuff you use when you go recreational active !!!! ( Paddle Bord, Skies, Bike rack) Any other brands I was offered to buy a car, all have roof rail. I could back off after I order mine, Toyota RAV 4 LE. My advice to you- look 10 times before making the pay.
I have owned Toyota cars for more than 20 years now but the 2020 RAV 4 XLE has a Coolant Bypass Valve problem and instead of addressing the issue, Toyota Canada as well as this Dealership wants me to pay almost $1,000 CAD to replace the valve! Ridiculous! This seems to be a common problem in 2020 models, so it should be addressed by the manufacturer instead of asking loyal customers to pay for it. Very disappointed and sad! - Karimi Mantri
I bought a toyota corolla Le it was suppose to have dynamic navigation it did not have any navigationI was told by the Navigation Department that you can not have Navigation and hung up the phoneToyota on it website that you can buy the Dynamic Naviation for $185...Toyota agents wasted 3 days of my timeTrain your employees or get out of the car business
I have 2023 Toyota Corolla Cross Hybride SE with 23000km .After 4 days not using my véhicule , it refuses to start .No power and I need a boost .I was told that I need to get a power pack and to keep it in my car at all times .No help from Toyota Canada , even after many messages and texts to them .I lost my confidence in TOYOTA.
I was advised by someone in the finance department that I could pay off my vehicle by paying the account online. I subsequently sent Toyota Canada $7000 online on December 23rd. I then called the finance department to ensure they had the money and was told they had the money, but I had been given misinformation. The $7000 would be sent out in a check shortly but in the interim, I had to go into Toyota and pay off the vehicle. I was told that I could not apply the 7000 to the purchase. I then went into a Toyota Canada on January 4th and paid off the vehicle in full. I subsequently contacted Toyota Canada, since then on at least four occasions asking when the $7000 check will be mailed. On January 16th, I was told that the check was mailed that morning. On January 23rd, I was told by another customer service agent that the check was in the mail. I called today on January 29th and was told that the check was never mailed. I tried to file a formal complaint, and I was told that a formal complaint could not be filed because Toyota Canada did not have the financial details and they put me through to a woman in the finance department who was irritated that I was upset and she said she would follow up personally, but I have my doubts as a customer service agent also said he would follow up personally. I am going to file with small claims court
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